SG
Shanice G
Active since Dec 2025
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
Poor,filthy and unfriendly
It has now been exactly four months, and I have still received no feedback from John Dory’s. Attention to all John Dory’s customers: please be aware of possible health and safety concerns, including foreign objects found in drinks and food, as well as unfriendly staff who refuse to take responsibility. In my case, the staff blamed a change of ownership after my phone was damaged and I was served a drink containing a frozen ****roach in the glass. The new owner advised me to contact customer care, stating that he could not assist because he had purchased the franchise but was not responsible for existing issues. What kind of service is this? As a customer, I find this unacceptable and deeply disappointing.
0 replies
4 months ago
Poor service
On 3 September 2025, I took my son to John Dory’s in Ballito for his birthday. When our waiter came over, we ordered starters and drinks. My husband ordered a cooler with extra ice, and as soon as he received his drink, he noticed frozen ****roaches inside the ice. He immediately called the manager and explained how unacceptable this was. She took down our details and asked us to leave our contact information. While we were giving our details, the lady at the counter accidentally pushed our Samsung S10 Plus off the counter and insisted it was a mistake. We then contacted customer care and reported the entire incident. We were told that an insurance claim would be submitted, but up to today we have received no feedback whatsoever. I visited the store again last week and was informed that there are new owners. I spoke with the owner, who told me that he only bought the store and not the problems, and that I should contact customer service. This is extremely poor service. How many people are eating without even checking what is in their food? How are customers supposed to know how meals are being prepared? This entire experience has been pathetic, and we received no help at all — not even an apology.
0 replies
4 months ago
Worst service
I have received the worst service ever from Cartrack. I had the device installed in my Polo, and after several incidents occurred, I received no communication or assistance from Cartrack whatsoever. My vehicle was later involved in a major accident, and still there was no response from Cartrack, even though I had a dashcam and 24-hour assistance included. When I called after the accident to cancel the service, I was told that I still need to pay R3,000, even though the vehicle is a write-off. I was informed that I am still bound by the contract and must continue paying for it. This is extremely unfair and unacceptable. When I requested a copy of my contract and all relevant information, I received no response. The service from Cartrack has been horrible, and I am dissapointed
106 replies
Review Distribution
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2 Star
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1 Star
3 (100%)