Chipped glass tumbler

Hi<br> <br> I purchased 3 Johnnie walker black gift sets from pick and pay liquor store in Westwood mall. When I gave them out,I was later called and told by a friend that 1 glass tumbler was chipped on the edge. I was totally embarrassed and apologized to my friend, as I didn't expect an expensive drink to have chipped glasses in it. <br> <br> I then called the consumer care line for RSA and spoke to a lady by the name of Sophia who then called me back to tell me that I will have to go to the store so that they can swap it for me as it is there procedure, I then explained to her that this is such an inconvenience to me and they will have to sort it out as this was not my fault. She was not listening to me and I then asked her to call a senior person, she then called Lisa and she said the same as Sophia told me. I then explained my dissatisfaction to her with the whole outcome and also told her I didn't expect something like this when u buy an expensive drink. I did tell I was going to be putting it on hello Peter as well. <br> <br> It's really shocking when you hear all this. I even told her I buy alot of Johnnie walker and this is the service I get in the end. Really shocked.