Very disappointed in the service and product we received.

Very unsatisfied. Firstly, the communication within the company is not up to standard which has lead us down a very disappointing rabbit hole. Emails I sent once we have ordered the couch back in May has been left unanswered to this very day.

Once we started calling another problem has arose, apparently they didn’t know about our order, then it was a situation that the manager is somewhere with no signal and the order is placed somewhere where only the manager can check. Great, so we said we wanted a refund, because this was a very time sensitive order which we placed in time so that the couch would be here in time and obviously at the stage all this was happening we knew that this wasn’t going to be here on time and they didn’t know about our order so they wouldn’t have started yet, right? WRONG, low and behold the manager eventually came back and suddenly the couch was 95% done. Now apparently they knew about the order the entire time… so no refund, okay wonderful. Then at the end it was said that the order must be picked up - we didn’t know this at first otherwise we wouldn’t have ordered it as we are in Vryburg in North West so then we had to manage courier which was a struggle on it’s own but luckily the manager eventually told us who we could contact, which we did.

Eventually we received the couch, wonderful. We were happy, but we saw that the cushions of the couch was definitely not the same as the photos and after spending time on the couch we really became aware that this was indeed not HIGH DENSITY FOAM as stated on the product description. And the couch is not even. The one side lifts up which makes the people on that side always lean to the right. And there seams to be a foot missing on the daybed side which we thought could have happened with the movers, but upon closer examination, it’s clear that there was never a foot placed there. We are very dissatisfied with the outcome of this purchase and will not refer anyone to them. We have thought of contacting them once again but we are not in the position to get a courier once more to take and bring back the couch.