Undelivered order

<p>I ordered a book a month ago,April 14 and i have been waiting for delivery.i have sent endless online follow-ups with no one responding as to when i will recieve my order.its even difficult to get through the phone.when i finally got through,17 May i spoke to a lady who was blaming me for not calling the offices to trace my order,for not calling the office to opt for courier services.why should i call the office when i made an online purchase?why is there no courier option online?how was i suppose to know?now i am told that my order is in Soweto post office when i stay in Roodepoort,the address i gave when i purchased my order.nobody seem to care that i have been waiting over a month.no one takes that responsibility but now i am expcted to drive more than 25km to the ****hest post office from my home.i am really appalled by the way i have been treated as a customer</p>