JP Motorsport Poor Workmanship

Regarding a Silver TDI Polo belonging to J Johnson: (Yes, the one with the Eastside sticker on the back window)

I would like the following to be provided/explained, because for some reason J Johnson can't seem to answer/ or help me understand any of the below:

- Firstly, work was commissioned and agreed upon on the vehicle, payments were processed, Where are the invoices?, Where are the reports? Where are any and all receipts of work completed on the vehicle? Where is it? I want to know in black and white, what work has actually been completed on this vehicle from the very first time it has been sent into the JP Motorsport workshop to date.

- Secondly, why does the vehicle have a warranty, when the owner of this business has such a terrible attitude towards his clients when they complain about the services he has provided them. The last time the vehicle was taken in the owner made sure to point out that having to re-do work that was obviously not completed successfully, was somehow the clients fault, and that any other work previously paid for could not be completed because JP Motorsport had to fork out funds to re-do a job that was not done right the first time, but if it was done right the first time there wouldn't be any complaints (logically this would make sense to even the most mentally challenged of us all). I am struggling to understand why you have a warranty if you cannot hold yourself accountable for errors/mistakes made on any of your clients vehicles, that is ultimately the point of a warranty, and don't get me started on that stupid suggestion you gave J Johnson when he came to you about the car smoking initially, telling him to drive it another 1000km in. Dumbest thing i have ever heard, everyone knows that was just a stalling tactic.

- Thirdly, I would like to query why the software file was not placed on the vehicle as originally agreed upon and paid for. For legal purposes i am going to say allegedly (but we both know) that the reason the file was not placed on the vehicle is because we would be able to pick up that you did or did not do something you were supposed to i.e. the head on the vehicle is a stock head meaning it was not 'Ported and Flowed' as requested by the client. Because we all know the file that was placed back on the vehicle is absolute trash, how do you complete that type of work on a vehicle, knowing all the new part installations and then force a client to accept a bogus file in the end even after they have paid for the new one, knowing full well the implications of this action. Plus anyone that is genuinely proud of their workmanship would encourage that the software matches the hardware, to ensure the vehicle operates at its peak performance. Which shows you obviously were not proud of any of the work completed on the car. You basically admitted your workmanship is terrible without saying it.

In the last two months, that car has spent more time at a JP Motorsport workshop than it has at home.

What I am even more sickened by is the fact that J Johnson is forced to play nice to have his car sorted to his satisfaction, mind you ALL JOBS THAT WERE ORIGINALLY PAID FOR, this isn't charity work, it was PAID FOR.

I would personally like answers, JP Motorsport in a legal context is a business, a business gets a client, a client pays for a service, a service gets completed and comes with warranties etc. The business therefore automatically insures the client that all services provided are performed to the clients satisfaction and then some, and if not, the warranty will handle it.

There has clearly been a breakdown in the above mentioned process.