TA
Tiff A
Active since Aug 2021
19
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Reviews
19 reviews7 months ago
Disappointed
Went on Saturday morning with my friend, she got the package for a 1 hour full body massage, 15 minute head massage, 15 minute foot massage, 30 minute facial and tea ceremony x 2. The greeting was great, the tea was great. My friend was paired with a great lady for her treatments and had no complaints but mine was not the same. I had the lady with the red lips. This woman had the energy of ‘urgh do I really have to do this now’ the way she asks me questions was also very much in the same energy. My massage wasn’t fantastic and her hands felt like sand paper (there really is not other way to describe it). When she thought I was asleep, she was poking my feet not massaging it and kept pausing like someone that was on their phone or distracted. She was very rushed and rough with my facial too, felt like my skin was being beaten, it did not feel very relaxing at all and the foot massage wasn’t a foot massage, they soak your feet for 14,5 mins and then rub cream on for 30 seconds. I know this is a voucher purchase but don’t offer clients these options if you guys are not interested in offering a proper service. I was really disappointed and I was looking forward to it considering I got it as a birthday gift. The snacks provided were great and was a nice touch. But I didn’t leave there feeling great like someone should after receiving those treatments. Maybe if I was a cash paying client I would’ve been treated better.
0 replies
12 months ago
Russells Parow/Head Office/Customer Service - After Sales Shock
The 'After Sales' service is not worth the effort to purchase, the experience from start to end is like counting backwards in score points. Sales: 5 Stars (We need to meet KPI's so put on your most helpful appearance and get that sale, so helpful, so attentive, so assisting) Delivery: 2 Stars (Drivers don't know anything, Head Office doesn't know anything, Stores don't know anything, you're in constant limbo over your items. Are they coming today, we don't know. No one days, it gets there when it gets there) Customer Service: 1 Stars (No one can help you with your queries, they can smile during a sale, be stern when its time to pay, but further than that, no communication, nothing. No after sales care, nothing. You must phone and ask when am I getting this and the answer is 'I don't know' every single time.) Items: 4 Stars ( Seems to be the only thing of quality in the entire line of purchase from start to end) The "After Sales' service is an absolute mess, no one can tell you when deliveries will be made, even if you call into the customer service center, no updates are given on anything. Not a single thing. Messages for deliveries get sent to clients for items to be delivered but nothing shows up, and then no update as to why this happened, is given. No apologies. I have to call in and ask about items not received yet, no after sales service at all! Its amazing that the service is great when sales are being made but further than that, its like pulling teeth. The entire experience from start to end is a fair 2 stars.
0 replies
16 months ago
I almost became one with my waiting room chair. Longest wait of my life.
Mediclinic Louis Leipoldt - Bellville Cape Town. Arrived at 21:15pm, it is now 00:24am. Sitting here for over 3 hours for a skin infection, still waiting .. Three whole hours just for a Trauma Dr to look at it and give a script, took them two hours to triage as well, I watched a lady in agony rolling on the floor for two hours with no one attending to her. Bring a pillow, charger, your microwave, 50 books etc. you’re gonna be a while. I know hospitals ‘milk’ times for profits, but this is absolutely insane. 3 damn hours for a Dr in the ‘Emergency’ room to see you. I just don’t understand it. South Africa’s medical industry is becoming shocking more and more everyday. Public and Private alike. Like public hospitals, if you aren’t dying just expect to be here for a long while. Mind you the hospital is not that busy. Would highly recommend Mediclinic Constantiaberg, their service is phenomenal and they really do their absolute best.
0 replies
21 months ago
APPALLED
https://www.booking.com/Share-wV1uqPq The booking link in case you would like to know about what establishment exactly I am referring to, run by a Pienaar Group. I had booked a 5 night stay, 6 days in these ‘luxury apartment’ suites with braai area, kitchen area, bathroom etc. Read the ad yourself and I booked for 6 people. A family of 6 people. In a house it states 3 bedroom apartments. I would assume that if a FAMILY of 6 are booking 3 apartments in a house it means that we have the entire house for us as the family. Firstly, we arrive there is no one there, no one to greet the guests. We waited 15 mins before anyone showed up. Then we get told ‘oh, well we gave you 3 bedroom apartments split into two separate houses, and in the one house is just males. So you expected that an actual female must live in a random house with random males alone. (Sick). Then we get inside the apartments. There is no Wi-Fi (it’s 2024) how do you have no Wi-Fi! The fridge opens up and it stinks, there are ‘miggies’ and baby ****roaches inside the damn fridge. Where they came from I can’t tell you. Then the kitchen window is broken, can’t close. There is white fluid dried onto the kitchen counters. Handles on everything look like they have never ever been scrubbed clean. Like COVID itself is breeding inside the handles on everything in this apartment house. Everything just looks old and rusted and disgusted and busted. The stove looks like I would never dream of cooking anything on it. I spent my first 45 mins in this place doing my best to scrub this kitchen down with bleach. Then you find out oh you’re living and sharing everything with absolute strangers. Not even strangers that are vetted! Like just random people that were raised in a barn. Like just dirty humans that don’t clean after themselves, just filthy creatures. I left Cape Town to get away from that to come into worse like that and I’m paying money to put myself through it. The mirror in the bathroom is a broken mirror, I’m too scared to shower because has the floor ever been washed. Plugs can’t be found anywhere. Not sure who’s eating it. You share everything with everyone ! You share the kitchen, the bathroom, the dining area. There is no lounge. We have damn electric blinds but the cupboards are broken. The bedding smells nasty! Like someone’s musk has been living in there for a few years and that type of musk where the person doesn’t know how to use deodorant and they just can’t seem to get it out. Like cheap detergent is being used on top of it. Attempting to get the smell out. Nothing about this place says enjoy your stay. It’s like BOOM here’s a house, figure it out and you have no Wi-Fi! What did I pay for ! Like what did I actually pay for ! The other guests are fooking disgusting, you know the type that eats chicken bones and then leaves it on the counter! That type! I’m sure there are brothels that are cleaner and with better living conditions than this damn apartments suite **** and they blatantly refused to accommodate us as a family. So two of us had to jump ship to go stay with family in PE, the other four of us are laying in bed wondering *** is that smell! Then the lady that checks you in states after asking her for the owners number: ‘She won’t answer you anyway’. Then *** does this human being have the right to own a business if she doesn’t want to deal with clients. Most unprofessional, disgusting experience of my life! Period. Not worth the damn money, should just be turned into a shelter at this point. Your random guests that you are lucky to ‘bunk’ with are so fuxking loud on the phone at 06:05am. They might as well come lay next to you. I have pictures too.
0 replies
21 months ago
Appalled Stay! No Accountability
https://www.booking.com/Share-wV1uqPq Booked under: G LEV The booking link in case you would like to know about what establishment exactly I am referring to, run by a: Pienaar Group. I had booked a 5 night stay, 6 days in these ‘luxury apartment’ suites with braai area, kitchen area, bathroom etc. Read the ad yourself and I booked for 6 people. A family of 6 people. In a house it states has 3 x bedroom apartments etc. I would assume that if a FAMILY of 6 are booking 3 apartments in one house it means that we have the entire house for us as the family. Firstly, we arrive there is no one there, no one to greet us peasant guests. We waited 15 mins before anyone showed up. Then we get told ‘oh, well we gave you 3 bedroom apartments split into two separate houses, and in the one house is just random males living in the other rooms. So you expected that an actual female must live in a random house with random males alone. (Sick). Then we get inside the apartments. There is no Wi-Fi (it’s 2024) how do you have no Wi-Fi! The fridge opens up and it stinks, there are ‘miggies’ and baby ****roaches inside the damn fridge. Where they came from I can’t tell you. Then the kitchen window is broken, can’t close. There is white fluid dried onto the kitchen counters. Handles on everything look like they have never ever been scrubbed clean. Like COVID itself is breeding inside the handles on everything in this apartment house. Everything just looks old and rusted and disgusted and busted. The stove looks like I would never dream of cooking anything on it. I spent my first 45 mins in this place doing my best to scrub this kitchen down with bleach. Then you find out oh you’re living and sharing EVERY SINGLE THING with absolute strangers. Not even strangers that are vetted! Like just random people that were raised in a barn. Like just dirty humans that don’t clean after themselves, just filthy creatures. I left Cape Town to to come into this and I’m having to pay money to put myself through it. The mirror in the bathroom is a broken mirror, I’m too scared to shower because has the floor ever been washed. Plugs can’t be found anywhere. Not sure who’s eating it. You share literally everything with everyone ! You share the kitchen, the bathroom, the dining area. There is no lounge. We have damn electric blinds and SMEG Appliances but the cupboards are broken. The bedding smells nasty! Like someone’s musk has been living in there for a few years and, you that type of musk where the person doesn’t know how to use deodorant and they just can’t seem to get it out. Like cheap detergent is being used on top of it, slightly attempting to get the smell out. Nothing about this place says enjoy your stay. It’s like BOOM here’s a house, figure it out and you have no Wi-Fi! What did I pay for ! Like what did I actually pay for ! The other guests are fooking disgusting, you know the type that eats chicken bones and then leaves it on the counter! That type! I’m sure there are brothels that are cleaner and with better living conditions than this apartment suite and they blatantly refused to accommodate us as a family. So two of us had to jump ship to go stay with family in PE, the other four of us are laying in bed wondering what the f*** is that smell! Then the lady that checks you in states after asking her for the owners number: ‘She won’t answer you anyway, so there’s no point’. Then why the f*** does this human being have the right to own a business if she doesn’t want to deal with clients. Most unprofessional, disgusting experience of my life! Period. Not worth the damn money, should just be turned into a shelter at this point. Oh and added bonus: Your random guests that you are lucky to ‘bunk’ with are so fuxking loud on the phone at 06:05am. They might as well come lay next to you!.
0 replies
21 months ago
Carry On Luggage - Can I speak to a human being please.
I cannot seem to get hold a single human being for answers on my carry on luggage bag. The dimensions on the website make no sense when I have used the same carry on bag for every other international flight I have ever taken with no issues. I just want to know if my bag will be okay for the flight because I’ve never used any other bag and I don’t understand how the flight cannot accommodate my bag. All the answers I get are AI generated answers. Saflyair dimensions: 56 x 36 x 23 (why) and mine are 51 x 29 x 27 Can someone for the love of all things holy help me, like an actual human being. Mind you this bag I’ve been using for the last 10 years on any and every flight I’ve taken, with every other airline but for some reason FlySafair cannot assist me or respond with a human on the other side or the phone, that can tell yes we can or no we can’t.
0 replies
24 months ago
JP Motorsport Poor Workmanship
Regarding a Silver TDI Polo belonging to J Johnson: (Yes, the one with the Eastside sticker on the back window) I would like the following to be provided/explained, because for some reason J Johnson can't seem to answer/ or help me understand any of the below: - Firstly, work was commissioned and agreed upon on the vehicle, payments were processed, Where are the invoices?, Where are the reports? Where are any and all receipts of work completed on the vehicle? Where is it? I want to know in black and white, what work has actually been completed on this vehicle from the very first time it has been sent into the JP Motorsport workshop to date. - Secondly, why does the vehicle have a warranty, when the owner of this business has such a terrible attitude towards his clients when they complain about the services he has provided them. The last time the vehicle was taken in the owner made sure to point out that having to re-do work that was obviously not completed successfully, was somehow the clients fault, and that any other work previously paid for could not be completed because JP Motorsport had to fork out funds to re-do a job that was not done right the first time, but if it was done right the first time there wouldn't be any complaints (logically this would make sense to even the most mentally challenged of us all). I am struggling to understand why you have a warranty if you cannot hold yourself accountable for errors/mistakes made on any of your clients vehicles, that is ultimately the point of a warranty, and don't get me started on that stupid suggestion you gave J Johnson when he came to you about the car smoking initially, telling him to drive it another 1000km in. Dumbest thing i have ever heard, everyone knows that was just a stalling tactic. - Thirdly, I would like to query why the software file was not placed on the vehicle as originally agreed upon and paid for. For legal purposes i am going to say allegedly (but we both know) that the reason the file was not placed on the vehicle is because we would be able to pick up that you did or did not do something you were supposed to i.e. the head on the vehicle is a stock head meaning it was not 'Ported and Flowed' as requested by the client. Because we all know the file that was placed back on the vehicle is absolute trash, how do you complete that type of work on a vehicle, knowing all the new part installations and then force a client to accept a bogus file in the end even after they have paid for the new one, knowing full well the implications of this action. Plus anyone that is genuinely proud of their workmanship would encourage that the software matches the hardware, to ensure the vehicle operates at its peak performance. Which shows you obviously were not proud of any of the work completed on the car. You basically admitted your workmanship is terrible without saying it. In the last two months, that car has spent more time at a JP Motorsport workshop than it has at home. What I am even more sickened by is the fact that J Johnson is forced to play nice to have his car sorted to his satisfaction, mind you ALL JOBS THAT WERE ORIGINALLY PAID FOR, this isn't charity work, it was PAID FOR. I would personally like answers, JP Motorsport in a legal context is a business, a business gets a client, a client pays for a service, a service gets completed and comes with warranties etc. The business therefore automatically insures the client that all services provided are performed to the clients satisfaction and then some, and if not, the warranty will handle it. There has clearly been a breakdown in the above mentioned process.
0 replies
24 months ago
Virgin Active Rude Call Centre Agent
I have unfortunately been put in a bit of financial sticky situation over the last month that I did not anticipate. I had not paid my account for one month. Anyway I get a phone-call from a call centre agent while I am driving, mind you everything is extremely loud around me while this call is taking place, she is requesting that I make payment on the account, I explain that I cannot right now, can I not make a payment arrangement where the outstanding amount gets spread over day 6 months until I catch up with my payments, at NO POINT did I say I won’t pay my account. This woman at NO POINT says: ‘ Okay ma’am, let me check with head office or management and we will email you back on whether this can be arranged. She proceeds to talk over me and badger me into paying it right now, I again explain what I just explained, this woman carries on talking over me, making no effort to understand what I am trying to say. She then puts the phone down in my ear. Now my thing is, don’t call me and you have no interest in actually offering a customer service. I can’t get hold of anyone via email at Virgin Active to explain my situation, the number to call doesn’t offer much help except tells you, you must pay now. I should’ve stayed with Zone Fitness honestly. I had a similar issue happen during a Zone Fitness membership, the manager of the branch contacted me, we came to a payment arrangement by the end of my contract I had over paid my account actually. We parted ways peacefully. Thank you for that. But Virgin Active is the pits for me. No other options are being offered to assist you, you just get badgered. Now what do you expect me to do when I have explained my situation and tried to ask for another way to achieve the same thing and then you have inept call centre agents calling me with attitude.
0 replies
28 months ago
Standard Bank - Worst Bank to Bank with.
So I’ve been with Standard Bank for a while now and I have decided I am going to move over to another bank. My experience with them has just been one thing after another. Customer Service: We can’t help you. Loan: Don’t try and ask them for a loan, I had to literally fight to get a loan when I really needed it. *****: They not going to resolve that issue, I had transactions go off my account that weren’t my own, I reported it like they requested, haven’t heard anything from them since. Do you think I have access to my account the weekend before Christmas, no I don’t. Mind you it is my money that I worked for, not Standard Bank. Debits: One month when I needed to move and needed every penny I could get hold of the doubly deducted a payment from my account, do you know what I was told, we can’t help you. I have spoken with other Standard Bank users, ***** activity is not uncommon on Standard Bank accounts, it’s actually normal and they never recover your money anyway. When I tell you I am just exhausted at this point. It is a understatement. They are not for the people, they are for themselves.
258 replies
36 months ago
EMAIL SUBMITTED AFTER 7 MONTHS IN NEW HOME BUILT BY CONCOR
To Whom it May Concern Today I opted to move my cupboards away from the wall, you will understand further on in this mail why I chose to do so. These cupboards were also originally agreed on, upon the purchasing of my apartment and form a part of my total bond costs for unit 612 Paarl Rock, Conradie Park. Cape Town Upon moving in I was instantly made aware of the cheap, disastrous construction of my new home, because it was very evident that whoever had built it, as well as designed this apartment, was hell bent on taking shortcuts at every opportunity they could. What was meant to be a momentous achievement had instantly been anything but. Please feel free to request my long list of complaints and vague responses to previous emails submitted regarding my many, many issues. In my original snag list that was submitted in October 2022 I had noted that black mold was present in all my cupboards in the house. The solution decided on by Concor and their contractors was to ‘wipe’ it clean and so they did. (My fiancé signed off on this snag, not knowing that what they did was wrong and that is not how you deal with mold, my fiancé is not the owner of the apartment, I am, my signature should have been on that snag sheet) Now anyone with half a brain knows that if mold is appearing in cupboards, it is because it has grown from a source behind the cupboard. Now in my mind when you say you have mold, the correct course of action would be to remove the object off the wall, get to the root of the issue, correct it to ensure this problem does not arise in the future, and then replace said object due to it being a health risk that is very clearly laid out by the most prominent medical institutions around the world. Now I am not sure if this is just a South African thing where people clearly have no concern for the hard-working money you must fork out every month for bad investments and the institutions and their decisions on your future health and home associated with this i.e., Concor and sub-contractors. It was made very clear from day one that no one is concerned about any of your issues around here. Now, any normal humane institution that delivers quality service would get to the root of the problem and take full responsibility for the outcome of building your future home that you entrusted to them, instead you were completely ‘duped’ into a bond on a badly constructed investment, where none of the promises sold to you initially came to fruition. Getting back to the reasoning for moving my cupboards away from the wall was so I can get to the root of the issue that I have been experiencing, because no one else is clearly going to.do it, properly. I started noticing that the air was rather thick in my bedroom, my clothes in my cupboards were always smelling a little off, I had once again noticed mold, I wiped it, and then I decided I needed to find out where this was coming from because I don’t like problems, especially problems that can land me or my fiance in hospital with her being a chronic asthmatic and more prone to pneumonia etc. Cupboards were removed and besides finding that my wall doesn’t even meet my ceiling, they literally decided: ‘Hey, we don’t need to finish this wall at all, they are never going to know anyway because we are going to stick a big cupboard there and why would they have any reason to move it’ mmmm I don’t know, maybe if the work was done properly I would not be here typing this mail, the laminate flooring doesn’t even meet the wall, because guess what, the skirting board was never completed they just made it look like it was, the wall was never painted behind the cupboard either, but the best part is, the MOLD, the thick and overgrown and infesting mold that has seeped through the walls and onto the cupboards and threw the boards, its thick, black and yellow and smells so bad and to think I was sleeping in this and my fiancé was sleeping in this and our clothing was contaminated this entire time and that would explain why we have always been sick and living on allergy tablets and nasal sprays and asthma inhalers since we’ve moved in. Now let me educate you on the health risks of mold, because clearly the developers and the contractors do not understand the health implications of MOLD: Mold Poisoning: · body aches and pains · changes in mood · headaches · memory loss · nosebleeds · a runny or blocked nose · watery, red eyes · a dry cough · skin rashes · a sore throat · sinusitis · wheezing Mold allergies may cause more severe reactions, including hypersensitivity pneumonitis. Symptoms of chronic hypersensitivity pneumonitis include: shortness of breath tiredness coughing Mold exposure may also worsen asthma or lung problems in people with preexisting lung conditions. - Now it clearly states the health problems with individuals that are asthmatic and have pre-existing lung issues. (Please read above). I would be happy to submit my fiancé’s medical documentation should that be required. Because someone had to pay for these bills whilst unknowingly moving into a space that was going to worsen her condition, and still does. I have also attached an image of a photo frame I had on my wall for the first 2 months that I was living in this apartment and one day I noticed the images in this photo frame didn’t look right, I took it off the wall and mold had started to devour this picture frame, we obviously discarded it, cleaned the surface and let it dry and up until this day we cannot put anything on our walls because it gets moldy. The desired outcome expected from this complaint: 1. Concor can arrange to have this mess dealt with in a professional manner and have the cupboards replaced, finish my wall that doesn’t meet the ceiling, finish the laminate flooring and skirting, paint my wall (because I am paying for these things in my bond) re-install a cupboard with zero traces of mold. BUT: We know this is not going to happen, Concor and its contractors have proven time and time again that they love cutting corners. This is something we know; we all know in this building as homeowners. So, they are probably going to send someone up here, he's going to have an attitude about why he must do this … again. Then they're going to say: ‘Oh it’s just mold’. Then they going to come with the next line they love using: “oh the cupboard can be saved, and we don’t need to do all of this replacing because this is going to be here anyway and then we just going to replace this because it’s unnecessary work having to do this!” and blah blah blah. I am only saying this because this is what happens. This is also not my first rodeo. So, I would like us to all opt for the desired outcome as I have mentioned above. I would also like to note that I will have my kitchen cupboards moved as well, because if that is growing in my bedroom, who knows what's growing where I must cook my meals. My fiancé and I are currently living in our lounge because we had to vacate our bedroom upon the discovery of the mold and how severe the situation is. We don’t know how long we will have to be living like this because Concor takes 3-4 months to do anything and even then, it’s not done well. And please note, it is one thing to play around with someone’s money, but it is an entirely different situation when health is now becoming a part of that conversation. *PS I HAVE PHOTOS IF YOU WANT TO SEE THEM OF THE DISGUSTING WAY I HAVE TO LIVE
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Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
17 (89.47368421052632%)