Appalling service - no service!

I reached out to them a year ago with pictures of ready made items and asking whether they could replicate. I was told yes. Sent items on 21 Nov 2023. Was told busy due to closing in December. January 2024 was told busy catching up after opening but they are aware of my order and will attend to it. March, they will look at it and will assist. May, person working with order up and left and they found my order hidden under desk but promise to sort it immediately. A month later and still nothing. 7 months into having items delivered to J&S Creations and numerous conversations with Charlene, still nothing. I am disgusted with service and would not recommend them or attempt to business with them again. So much for trying to support local business!