Terrible customer services!

Terrible customer services! Not understanding at all Hired a costume a few hours before an event, the event was postponed to the following weekend due to rain. I asked Gail if I just rent it again the next weekend and pay the refundable deposit. With a terrible attitude she did not give me a refund and stated that I will have to pay an hire plus deposit fee again next weekend. plus the costumes is way too expensive for the quality. Wouldn't recommend them.