Appalling Service

I recently bought a property through Julie. She was on the ball to ensure that the offer to purchase process went through well. However this all changed after we signed it.

We were not allowed to view the property again after signing the offer, as we wanted to inspect if there was anything which needs to be done during the period that the rates took to clear (which was delayed on their part) It was insisted that we pay occupational rent before viewing the place again even though the owners had moved out.

So, I paid a month's occupational rent, only to come in and realize there is much more work to be done than a coat of paint before we actually started occupying the property. There were defects we did not know about before we placed the offer, that could have been picked up with another view, but were not disclosed to us. I did ask for us to come through after the money had been transferred and have another look at the property to assess any work that needed to be done before paying occupational rent, but was told that wouldn't be possible.

We were shocked at the issues we faced with the new property. The garage door did not open, there was a motor and battery issue which still needs to be fixed. The main bathroom ceiling was damp and it is leaking, even though it wasn't on the first visit. Most of the window sliding latches did not work, they were jammed shut or didn't close. There was a cigarette box stuffed between one of the windows and pane to keep it shut. Another was tied together with a piece of string. The window in the bedroom did not close properly. I needed to replace all the windows with aluminum frames.

We received 2 access tags, and only one was working. When I asked Julie about whether I should get it re-programmed, she told me to wait as the previous owners may replace it. When I followed up about it, she said that they only had one tag and blankly ignored my further questions and emails about the issues we were facing and refused to take any accountability. What terrible service!

I will NEVER advise anyone to buy a property through her, I needed to spend A LOT more money than expected. Once Julie Solomon has guaranteed her money from the sale, she will forget about bothering to help you at all!