Very bad customer service

I ordered bags from them; these were to be branded by embroidery. Paid in full upfront. The bags came but the printing was not embroidered. I sent an email on the same day. It took a month for them to respond to that email. A response from Sheryl-Ann said, she checked with the factory and they said the embroidery would have closed up the pocket, so they went with an alternative. This was not discussed with me; I had already paid for embroidery, I would have changed the position for the logo or even changed the bag if needed be, but I was not given the opportunity to decide. I asked that they fetch them and redo the print. She responded and asked for my address which I gave. I am still waiting to this date. They are just the worst!