Ethical and outstanding service

To Charmaine and colleagues, Thank you very much for the careful attention you gave to honouring the guarantee/warranty of our carpet washer. Having bought this fairly pricey equipment from another company, I was amazed at your excellent service, but more importantly perhaps, you and your company's outstanding ethical behaviour. At no cost to me, you dispatched a courier to collect the machine. You repaired the faulty motor and returned the carpetwasher to my front door. Would that more companies were as ethical and fair-minded as yours!