Juta and company provide the worst service imaginable

Never order a book from this company! I ordered a book for a course I have enrolled in a month ago to ensure I have the reading material that was required, I received an email that I would be contacted within 24 hours. Well after 3 weeks I contacted them. This has been a run around with "customer service" (sic) referring me to the credit control department from which I received a notification that they have opened an account for me??? I replied that I do not want an account, I want the book. I subsequently received a notice informing me that I can track the delivery within 24 hours. I tried 51 hours later to be informed nothing can be traced on my order. The incompetence is staggering.