Please answer e-mail as instructed by Standard Bank

Good day. I have 2 letters of Krishni Pillay, indicating that she is transfering a property to Frederick William Norton. These letters were dated 28 September. The fake auction was on staged by Roy Lazarus of Patk Village Auctions on the 10th of October. I took the letters to Standard Bank who were kind enough to forward the letters to Anton Shaban to reply. I trust that Gert de Wet will reply to this complaint, since Anton Shaban it seems is too busy to reply.