Unprofessional and fraudulent services

a. On 23 June 2020 I bought two jackets from Kaapse Draai clothing for the amount of R1500,00 via the internet. b. A successful electronic payment was made on 23 June to the full amount. c. The items arrived on Thursday 9 July. One item was the wrong size and the other was too big. d. Due to their exchange policy, as stated by Isabella (Owner: cell number 078 986 9632, e-mail: kaapsedraai07@gmail.com), I contacted her and explained the problems. e. She said that I must return the items to her supplier (M&D Threads; Danie Hanekom with 065 860 0465 with e-mail hannekomdanie87@gmail.com and Monique with cell number 084 599 1300). f. Issabella stated that I must include the receipt for the courier company and my banking details in the package so that M&D Threads can refund the courier costs. g. On 13 July the package was send to M&D Threads at 8 Davidson Street, Rynfield, Benoni, 1501, with DSV Couriers (Parcel number: PAK5D20291247) and was received by them on 19 July. h. On 20 July I spoke to Isabella who gave me the number for Danie Hanekom. She asked me to explain my size requirements directly with her supplier (M&D Threads). i. I phoned Danie and spoke to him and his wife Monique over the phone. I explained my requirements and they said that they would send the correct items the next day, 21 July. j. From that date I have not heard from M&D Threads even though I tried to contact them via cell phone, e-mail, WhatsApp and Facebook Messenger. k. I tried to contact Issabella via cell phone and spoke to her on 22 July when she told me that her cell phone was going in for repairs and that I would only be able to contact her via e-mail. l. On 22 July I sent her an e-mail requesting a progress report, no answer. m. On 23 July I sent another e-mail requesting the jackets on the same day or a total refund. n. On 24 July Isabella (Kaapse Draai) replied that her phone was still not repaired and that her internet service was very intermittent. She stated thst the situation was outside her sphere of influence as M&D Threads received the original jackets back and had to exchange it for me. She also asked me if I tried to contact them from a different number. o. On 24 July I replied via e-mail that I have done that but that I still held her liable as my business was with her and not M&D Threads. I requested a refund for the full purchase amount and the courier costs incurred. p. I this e-mail I stated that I was going to take further steps if the situation was not resolved to my liking. q. On 27 July I have not heard from either company. r. On 27 August and on 1 September, Monique read my whatsapps but did not respond to them.