EK
Etienne K
Active since Nov 2017
11
Reviews
0
Industries
Reviews
11 reviews52 months ago
Sicelo Vuyo Ngwenya'...
Sicelo Vuyo Ngwenya's service wasfast, frienly and professional
53 replies
59 months ago
good service
quick an easy to add items on policy, friendly service
53 replies
67 months ago
Millers's Wood Cabins at Lady Grey
Friendly and professional service with excelent accomodations
0 replies
68 months ago
Unprofessional and fraudulent services
a. On 23 June 2020 I bought two jackets from Kaapse Draai clothing for the amount of R1500,00 via the internet. b. A successful electronic payment was made on 23 June to the full amount. c. The items arrived on Thursday 9 July. One item was the wrong size and the other was too big. d. Due to their exchange policy, as stated by Isabella (Owner: cell number 078 986 9632, e-mail: kaapsedraai07@gmail.com), I contacted her and explained the problems. e. She said that I must return the items to her supplier (M&D Threads; Danie Hanekom with 065 860 0465 with e-mail hannekomdanie87@gmail.com and Monique with cell number 084 599 1300). f. Issabella stated that I must include the receipt for the courier company and my banking details in the package so that M&D Threads can refund the courier costs. g. On 13 July the package was send to M&D Threads at 8 Davidson Street, Rynfield, Benoni, 1501, with DSV Couriers (Parcel number: PAK5D20291247) and was received by them on 19 July. h. On 20 July I spoke to Isabella who gave me the number for Danie Hanekom. She asked me to explain my size requirements directly with her supplier (M&D Threads). i. I phoned Danie and spoke to him and his wife Monique over the phone. I explained my requirements and they said that they would send the correct items the next day, 21 July. j. From that date I have not heard from M&D Threads even though I tried to contact them via cell phone, e-mail, WhatsApp and Facebook Messenger. k. I tried to contact Issabella via cell phone and spoke to her on 22 July when she told me that her cell phone was going in for repairs and that I would only be able to contact her via e-mail. l. On 22 July I sent her an e-mail requesting a progress report, no answer. m. On 23 July I sent another e-mail requesting the jackets on the same day or a total refund. n. On 24 July Isabella (Kaapse Draai) replied that her phone was still not repaired and that her internet service was very intermittent. She stated thst the situation was outside her sphere of influence as M&D Threads received the original jackets back and had to exchange it for me. She also asked me if I tried to contact them from a different number. o. On 24 July I replied via e-mail that I have done that but that I still held her liable as my business was with her and not M&D Threads. I requested a refund for the full purchase amount and the courier costs incurred. p. I this e-mail I stated that I was going to take further steps if the situation was not resolved to my liking. q. On 27 July I have not heard from either company. r. On 27 August and on 1 September, Monique read my whatsapps but did not respond to them.
0 replies
68 months ago
Fraudulent services, theft
a. On 23 June 2020 I bought two jackets from Kaapse Draai clothing for the amount of R1500,00 via the internet. b. A successful electronic payment was made on 23 June to the full amount. c. The items arrived on Thursday 9 July. One item was the wrong size and the other was too big. d. Due to their exchange policy, as stated by Isabella (Owner: cell number 078 986 9632, e-mail: kaapsedraai07@gmail.com), I contacted her and explained the problems. e. She said that I must return the items to her supplier (M&D Threads; Danie Hanekom with 065 860 0465 with e-mail hannekomdanie87@gmail.com and Monique with cell number 084 599 1300). f. Issabella stated that I must include the receipt for the courier company and my banking details in the package so that M&D Threads can refund the courier costs. g. On 13 July the package was send to M&D Threads at 8 Davidson Street, Rynfield, Benoni, 1501, with DSV Couriers (Parcel number: PAK5D20291247) and was received by them on 19 July. h. On 20 July I spoke to Isabella who gave me the number for Danie Hanekom. She asked me to explain my size requirements directly with her supplier (M&D Threads). i. I phoned Danie and spoke to him and his wife Monique over the phone. I explained my requirements and they said that they would send the correct items the next day, 21 July. j. From that date I have not heard from M&D Threads even though I tried to contact them via cell phone, e-mail, WhatsApp and Facebook Messenger. k. I tried to contact Issabella via cell phone and spoke to her on 22 July when she told me that her cell phone was going in for repairs and that I would only be able to contact her via e-mail. l. On 22 July I sent her an e-mail requesting a progress report, no answer. m. On 23 July I sent another e-mail requesting the jackets on the same day or a total refund. n. On 24 July Isabella (Kaapse Draai) replied that her phone was still not repaired and that her internet service was very intermittent. She stated thst the situation was outside her sphere of influence as M&D Threads received the original jackets back and had to exchange it for me. She also asked me if I tried to contact them from a different number. o. On 24 July I replied via e-mail that I have done that but that I still held her liable as my business was with her and not M&D Threads. I requested a refund for the full purchase amount and the courier costs incurred. p. I this e-mail I stated that I was going to take further steps if the situation was not resolved to my liking. q. On 27 July I have not heard from either company. r. On 27 August and on 1 September Monique read my whatsapps but did not respond to it. s. No jackets was received from M&D Threads.
0 replies
70 months ago
Swakste courier besigheid waarmee ek nog te doen gehad het.
Verelede week Maandag, 13 Julie, het ek 'n pakkie vanaf Bloemfontein na Johannesburg gestuur na 'n firma toe. Versoek was vir aflewering gedurende kantoor ure. DSV het die dag van die aflewering eers 18:16 op 15 Julie probeer om die pakie af te lewer. Die pakkie is toe eers op 19 Julie finaal afgelwer. (PAK5D20291247) Dit is die swakste diens wat ek nog ervaar het en sal hierdie firma nie aanbeveel nie. FNB het my bankkaart op 14 Julie via DSV Mounties gestuur vanaf Johannesburg na Bloemfonetin. My versoek was dat dit by die bank afgelewer word maar DSV het gesê dat hulle dit vir my moet bring. Op Maandag 20 Julie het DSV my geskakel en die afleweringsadres vas gemaak. Ek het hulle uitdruklik gevra dat aflewering tussen 07:00 en 16:00 in die week plaas moet vind. Toe ek Donderdag 23 Julie nog niks gehoor het skakel ek toe die Bloemfontein tak. Daar het niemand hulle fone geantwoord nie. Ek het later weer die Johannesburg nommer geskakel waar ek vertel is dat aflewering geskeduleer is vir Saterdag 25 Julie. Ek het verduidelik dat die nie is wat ek versoek het nie en hulle het onderneem dat die Bloemfonte tak my nog die selfde dag sal skakel om reelings te tref. Ek hety niks van hulle gehoor nie. Op Vrydag net na 08:00 het ek die Bloemfontein tak probeer skakel waar die skakelbord operateur my na die betrokke afdeling deur geskakel het. Na 16 minute se aanhou het die foon outomaties af gegaan. Ek het hulle weer probeer skakel maar sonder sukses. Later het ek die Johannesburg nommer geskakel waar hulle onderneem het om 'n e-pos aan Bloemfontein te stuur om my dringend te skakel. Teen 08:54 het ek nog niks gehoor nie en weer die Bloemfontein task geskakel waar die skakelbord operateur vir my gesê het sy sal die betrokke afdeling versoek om my voor 10: terug te skakel. Ek wou by die bestuurder van die tak kla oor die swak diens maar selfs daar was geen antwoord nie. Na ek 'n bohaai opgeskop het het DSV my om 09:14 geskakel en gesê dat my kaart 10:30 afgelewer sal word. (Ref 15093772986) Na ek by verskeie mense gekla het oor die diens is my kaart om 10:19bby my af gelewer.
53 replies
79 months ago
Quick an friendly services
I phoned MiWay to relook at my premium and Andile Hadebe put me through to a supervisor (Mpho Rabele). Quick an friendly services resulted in a big premium reduction. Thanks, keep up the good work.
105 replies
88 months ago
Worst service ever (Bobo Bird South Africa)
On 17 December I purchased a watch (Bobo Bird Q15 Women 38mm / Bamboo watch) from you and I received an confirmation e-mail the same day. After my query I received an e-mail from you on 1 January 2019 stating that you will get back to me concerning my query. On 3 January I received an e-mail stating that a support ticket (3478) was generated. On 7 January Vivian Smith replied stating that the package was supposed to be dispatched that week. On 18 January I received another e-mail stating that there was a backlog in manufacturing and that they were corresponding with another stores to try and find the item I purchased. On 21 January I wrote an e-mail to you stating my dissatisfaction with your service and the non availability of a telephonic method of contacting you. I requested that the watch be dispatched to me before 25 January or that I be refunded for the whole amount ( Recipient: Bobo Bird South Africa, Item Name Bobo Bird Official Store - ********** 543871, Amount R 1,009.99 ). On 29 January I send another e-mail to Vivian Smith requesting an immediate refund for the full amount. I have even send them e-mails via their official website without success. When trying to contact them on their telephone numbers ( ********** 719 or ********** 48) you only get the following response; "Your call can not be completed due to an temporary error". I try to call them at least 4-8 times a day during working hours without success.
0 replies
96 months ago
Good customer service from Peppadew.
when looking for a product from Peppadew on the shelves in Bloemfontein, I could not find it in my area on any shop shelves. I found a customer service link on their website and queried the availability of this product in Bloemfontein. Within 24 hours I received an e-mail from Rene Spolander, who was tasked to assist me, stating the availability of this item and in which shops it was available. The next day she even sent me stock sheets of those shops indicating the quantities available. I this day where customer service is a swear word, I was pleasantly surprised by the effort and to what extent these people, especially Rene, went to provide a good service to their customers. Well done and keep it up.
0 replies
Review Distribution
5 Star
6 (54.54545454545455%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (45.45454545454545%)