Very bad service when you need them

Item: Kaelo
Rating: 1
Author: Hein Cronje

So i phoned for Authorization and the guy told me over the phone someone will SMS or contact me to give me a Authorization number. So i went to the doctor still no sms or phone call. Then when i phone Kaelo again i'm busy explaining then the next thing the lady puts the phone down in my ear. What **** service from Kaelo

Helpful (0)

Replies (22)

Kaelo's replyOfficial

18 Mar 2026, 07:13

<div> Hello Hein, we are very sorry to hear this and will ensure to alert our team so that they can look into this matter and improve service. </div><div><br><br></div>

Best regards,

Kaelo's reply18 Mar 2026, 07:13

Official

<div> Hello Hein, we are very sorry to hear this and will ensure to alert our team so that they can look into this matter and improve service. </div><div><br><br></div>

Best regards,