Bad management style - Variance in opening and closing hours contrary to their protocal

<p> </p> <p>Good Evening</p> <p> </p> <p>I just came back from a worthless hour of cruising through slow moving traffic in order to reach Kalahari Arms just before they were closing at 18:00. They are situated next to Beyers Naudee drive in Honey Crest Centre within the Randpark Ridge area which is an opposite direction from where I live should I be driving from office. This means that I had to take an hour detour to go to them before heading back home after I'm done.</p> <p> </p> <p>Before I went there, I logged on to their website as well as on Google Maps to see when their opening and closing hours are. According to their website and Google Maps, their closing hours are 18:00 on week days (which was today). I also decided to call them to make 100% sure about their opening and closing hours as well as informing them that I'll be on my way hoping that they'll still be able to assist should I arrive 5 minutes late. Needless to say, they never answered the phone when I tried to call them two times one hour before. Anyways,  I've already had in mind exactly what I wanted to buy and I never expected them to stay open to assist me after their allocated closing time which is 18:00. Well, luckily they never had to as I managed to reach them on time (17:50) despite sitting 45 minutes in traffic. However, I sadly came to a realisation that they were already closed 5 minutes before I got there. According to the guy in the Barber shop next to them, the manager already left 15 minutes before their closing time.</p> <p> </p> <p>I think it is unwise, unprofessional and very inconsiderate for a manager to close his store 15 minutes before their mandatory closing time, especially if I tried to call them an hour before where there was no answer. </p> <p>I would appreciate a feedback from the Manager of Kalahari Arms to listen to his side of a story and if I don't hear any feedback by next week Tuesday, or even should they contact me and not come up with a legitimate reason for breaking their own protocol (or should I say, "code of conduct"), I will find ways to escalate the matter.</p> <p> </p> <p>Hope you understand.</p> <p> </p> <p>My Contact details:</p> <p>Cell: ********** </p> <p>Email: ********** <p>Wilhelm Sonntag</p> <p> </p> <p>Have a good weekend</p>