battling to get refund on returned goods

I ordered a Samsung galaxy S4 mini cell phone from [URL Removed] website on 3 December 2014. By mistake I ordered 2 cell phones and Standard Bank did not even try stop payment for both after notifying them on 4 December 2014 at the Vaalmall branch with all details. R3199-00 were taken of my credit card account twice.<br> <br> I received both parcels on 5 December 2014 and returned one parcel (a1004513556 with tracking no JL10153363) unopened with the same delivering Dawnwing courier service vehicle. I logged a goods return on [URL Removed] website with ref no RA 1004563450.<br> <br> The answers I do get since 10 December 2014 is that Kalahari(now [URL Removed] cannot trace the parcel and I have to wait for them to find the parcel at the courier service.