DON'T SUPPORT BAD BUSINESS!

I spent 20k on tiles from Kales. They intentionally mixed a batch of different calibrations (X, Y, Z) and shades (e.g. 12 and 14) until I ended up with 5 variations of the tile!! (Me as a non-knowledgeable consumer accepted it since they all had the same name). At NO point did they tell me that this is what they were doing, obviously! They want to make sales. These are glorified hustlers - not a business

They done this INTENTIONALLY because that is how they buy it and are happy to sell it that way. Their market strategy (as per an internal employee currently working at KALES!) is to buy LOADS of stock of any shade and variation and don't care about the quantity of the variations - That is why they are cheap because they get it cheap when they do this !!!!

They then take mixed up stock they have, feed it to the customer and as soon as the customer lays the tiles OR 14 days elapses they will smile and wave and not give a DAMN!! BLUNTLY! Meanwhile your job is *****ed up and you lost THOUSANDS!

This is pathetic! I spent over 50K on this job and I am not happy with my house at all! This is EXTREMELEY disappointing!

I asked them to AT LEAST refund me the profit margin they've made because I feel they should not be profiting on this sale, and they just tell you NO.

People are happy to get cheap tiles at KALES, as per reviews, reinforced with some friendly staff you think this is a good company. However they are running an intentional scheme manipulating the customer by giving them different variations of a tile when its non-rectified because it provides them a competitive advantage.

They also add some fine print to cover themselves for this intentional unfair act of capitalization on the consumer. So if you go there (please don't, but if you do) READ THE INVOICE COMPLETELY, AND QUESTION IT, AND RECORD IT. Because they cover their sneaky behinds.

Rather go to Malls next door, spend more - But then you'll have a QUALITY job and PROFESSIONAL service. In the long run this is the best way.

Malls and other more pricey competitors are not running a business based on a shady market strategies, they care about the customer and their name!

Tiling is not cheap, just do it the right way!! You save money in the long run. Stay away from KALES, unless you have an extremely knowledgeable tiler that will give you the transparency they INTENTIONALLY hold back from you. Even so, let's not support bad business!!!!!