Worst service

Worst experience ever, they have my car, probably packed outside in the sun for over 3 weeks just to fix a bumper. They keep sending orders to Stansure for authorisations. When I call my insurance they say they authorised all the orders sent to them on the 26 October. They don’t even update me, I have to call them every now and then and most of the time they hang up on me. They don’t respond to emails from my insurance either. Right now they still have my car, they claim they have sent an order for aircorn gas to my insurance, but my insurance didn’t get any order… so unprofessional. Kallies panelbeaters is so inconsiderate, you are the worst panelbeaters. You don’t care about customers. How do you keep somebody’s car for that long, just to fix a bumper.