Poor Service and DANGEROUS business practices.

I recently purchased a vehicle from these guys and the initial experience was great. Unfortunately, when it comes to after-sales service it all goes south.

The vehicle I purchased had a number of small dents, and it was agreed upon that should I take the car these would be sorted out. Its now been over three months and no one has bothered to sort this out for me. The car has been back a number of times since the initial purchase and this was never attended to.

Secondly, upon collecting the vehicle I noticed an irritating knock from the suspension. I immediately informed the dealer who told me to bring it back to them. They apparently had "three experts check the car out over three days" and no one, including BMW could find any fault. I collected the car and the knock persisted.

I then asked my mechanic to put the car on his lift to see if we could spot anything. Immediately we noticed the left shock was leaking badly. Considering this car had just passed a road worthy, and been checked by "Three experts" I immediately brought is to their attention.

They again told me to bring the car in so they could sort it out. They had my car for almost two weeks this time, due to them "Waiting for parts"

When I got the car back it was slightly better this time, but the irritating knock was still there. I have since discovered that they only replaced the leaking shock on the left side, and left the completely worn-out right shock on the vehicle. I now have to try and match another shock of the same model number to try and get this car into a safe road-worthy condition.

Considering how much overbook value this car was priced at, the least I would have expected is that they replace both baldy worn shocks. Or at least have the decency to give me the option of paying to have the other one replaced while they were busy, rather than being deceitful and trying to hide if from me.