Extremely Disappointed with Service from Kapico

Extremely Disappointed with Service from Kapico

I am extremely disappointed with the service I received from Kapico. I purchased a clutch kit from them and, despite providing the VIN number, they supp**** the incorrect part. This part was then fitted to my customer’s car, which caused damage and had to be stripped out at additional cost and inconvenience.

What is most frustrating is that Kapico refuses to take responsibility for their mistake. Instead, they seem to shield their staff rather than acknowledge the issue or assist in resolving it. As a business owner, this is unacceptable how can a company operate like this and expect customers to carry the cost of their errors?

If the situation were reversed and I supp**** Kapico with the wrong part, would they be satisfied to lose money and damage their reputation? I doubt it.

This matter remains unresolved, and the lack of accountability has left me with no choice but to warn others. Companies need to take ownership of their mistakes, not deflect responsibility.