Poor service and unprofessional from Kappa store Atterbury

This store has terrible customer care, I bought Christmas shoes for a 11 year old ( logo Larvin ev black from Kappa Atterbury and they gave me two left shoes and now I have already transported the shoes to the kid about 500km from Pta now this store is telling its not their problem but factory problem??? I will never ever walk in to a Kappa store in my life they can't even improvise for 11 year old and she must spend Christmas without shoes ?? and their manager Saneh very rude mxm