BAD Account Department

<p>My son had hand surgery a few months ago and he was referred to Karin Weskamp Occupational Therapy for treatments. A few months later we get an email with their account attached with a note saying they have handed us over for debt collection. TERRIBLE - why not pick up the phone or actually SEND US THE ACCOUNT before handing us over?</p> <p> </p> <p>Today - received another account with another note advising that they have handed us over. This is such a joke. Again, if they can email me the notice of hand-over, then why can't they email me saying "Hi, here is your invoice/statement" 3 months ago? Why wait until it's 90 days in arrears before letting your client know?</p>