Mixed Experience – Appreciate the Guidance, But Felt Misled

I appreciated my first session and the initial guidance I received for my injury. The the****** was helpful and seemed genuinely interested in supporting my recovery.

However, when I returned for my second session, I was unexpectedly told that I owed an additional payment for the previous session due to incorrect billing codes. It felt like the extra charges were added arbitrarily. While I understand that mistakes can happen, it wasn’t communicated clearly or handled in a way that inspired confidence.

The second session itself felt unnecessary. The OT told me that I would likely benefit more from seeing a physiothe******, yet still continued the session with exercises that didn’t feel particularly relevant or helpful, seemingly just to justify charging for the appointment. This came across as unprofessional and more focused on retaining business than on my actual recovery.

I was then advised to book a third session, but I chose not to follow through.

Overall, I would have appreciated more transparency and honesty about whether the service would truly support my recovery, rather than a push for further bookings.