KR
Karoo Retreat
Unclaimed Business
KR
Karoo Retreat
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePF
A
Anonymous
1 reviews | Active since Jan 2020
21 Mar 2020, 09:21
Unfair exploiting of KKNK guests.
The KKNK in Oudshoorn has been cancelled. We were refunded for the tickets we bought by KKNK, but the guest house that we have booked for two people and fully paid for, refuses to pay back our money. Friends of us that booked other accommodation were fully refunded. The guest house have not only been paid long in advance but we were also loyal clients that use them every year. We would not use them in future and would spread the word about their refusal.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Mar 2020, 09:21
Unfair exploiting of KKNK guests.
The KKNK in Oudshoorn has been cancelled. We were refunded for the tickets we bought by KKNK, but the guest house that we have booked for two people and fully paid for, refuses to pay back our money. Friends of us that booked other accommodation were fully refunded. The guest house have not only been paid long in advance but we were also loyal clients that use them every year. We would not use them in future and would spread the word about their refusal.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Jan 2019, 06:05
Dishonest owner who changed our accommodation booking twice
We were a group of 5 adults planning a reunion for New Year so we booked a 4 bedroom villa on 1 July 2018 and paid the required 50% deposit to airbnb. In November we contacted the owner to enquire about adding 2 people to our booking - making a total of 7 adults, only to be told the we had been charged the wrong rate and she wanted to cancel our booking. Airbnb informed us that as the booking was made in good faith there would be severe consequences for the host if she cancelled us. Because of this the owner offered us a compromise and, being reasonable people, we agreed to it. That compromise was 3 luxury smaller villas and 1 double room plus an additional cash payment on arrival for the additional 2 guests. We duly paid the remaining 50% due. 2 days before check-in we contacted the owner to explain the bed makeups only to be told that she is now only giving us 2 villas and 2 separate bedrooms. She gave absolutely no explanation for this and when we challenged it, said that she was unable to now give us the 3 villas as originally promised. When we asked about compensation her arrogant response was (quote): " I don't negotiate with guest on things it was a honest human mistake. I will rather cancel your booking so that airbnb can give your money back". So this owner expected us to just cancel our reunion that had been booked 6 months in advance and all would be fine because we would get our money back! We felt that we had no choice but to take what was being given to us so we did because we could not cancel this long planned reunion (and there was no other comparable accommodation available at such short notice for New Year). To make matters worse - whilst at the accommodation we spoke to the other guests - and they informed us that they had booked the 4 bedroom cottage AFTER we had booked and they had made a 2 week reservation and the people in the smaller villas had made last minute reservations. So, it now seems that the owner was totally dishonest with us and when she received an enquiry for accommodation, rather than say she was full, she moved us initially to get a longer booking in the 4 bedroom villa and then for a second time she cancelled one of the smaller villas to take an additional booking. It is also interesting to see how inaccurate the description of the 4 bedroom villa is (which has also been commented upon by another guest). It is described as having a private pool. That is not so - the pool is right outside the 4 bedroom villa but it is shared with all the guests on site. This owner clearly has a record for being economical with the truth........
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Jan 2019, 06:05
Dishonest owner who changed our accommodation booking twice
We were a group of 5 adults planning a reunion for New Year so we booked a 4 bedroom villa on 1 July 2018 and paid the required 50% deposit to airbnb. In November we contacted the owner to enquire about adding 2 people to our booking - making a total of 7 adults, only to be told the we had been charged the wrong rate and she wanted to cancel our booking. Airbnb informed us that as the booking was made in good faith there would be severe consequences for the host if she cancelled us. Because of this the owner offered us a compromise and, being reasonable people, we agreed to it. That compromise was 3 luxury smaller villas and 1 double room plus an additional cash payment on arrival for the additional 2 guests. We duly paid the remaining 50% due. 2 days before check-in we contacted the owner to explain the bed makeups only to be told that she is now only giving us 2 villas and 2 separate bedrooms. She gave absolutely no explanation for this and when we challenged it, said that she was unable to now give us the 3 villas as originally promised. When we asked about compensation her arrogant response was (quote): " I don't negotiate with guest on things it was a honest human mistake. I will rather cancel your booking so that airbnb can give your money back". So this owner expected us to just cancel our reunion that had been booked 6 months in advance and all would be fine because we would get our money back! We felt that we had no choice but to take what was being given to us so we did because we could not cancel this long planned reunion (and there was no other comparable accommodation available at such short notice for New Year). To make matters worse - whilst at the accommodation we spoke to the other guests - and they informed us that they had booked the 4 bedroom cottage AFTER we had booked and they had made a 2 week reservation and the people in the smaller villas had made last minute reservations. So, it now seems that the owner was totally dishonest with us and when she received an enquiry for accommodation, rather than say she was full, she moved us initially to get a longer booking in the 4 bedroom villa and then for a second time she cancelled one of the smaller villas to take an additional booking. It is also interesting to see how inaccurate the description of the 4 bedroom villa is (which has also been commented upon by another guest). It is described as having a private pool. That is not so - the pool is right outside the 4 bedroom villa but it is shared with all the guests on site. This owner clearly has a record for being economical with the truth........
0
Replies (0)