Charging Credit Card Twice

This guest house in Loxton is fabulously furnished and extremely comfortable It is superbly managed by Mandy, who serves an excellent dinner and breakfast Unfortunately this is all undermined by the owners/accountants attitude towards guests Our credit card was debited twice and since 28 September we have been communicating via whats app and emails with the manager who has been told the money had been/would be be credited to my bank account but no pop has been received and no amount credited to my account