The Kasi Artist salesman at Fourways Mall shop incorrectly processed a payment from my card twice on 22-Dec-2025 (speed point issue)

The Kasi Artist salesman at Fourways Mall shop incorrectly processed a payment from my card twice on 22-Dec-2025 (speed point issue). I provided proof from bank that the transaction was processed twice and he promised to refund the money. The Head Office then called me that they need a bank statement, even after I'd provided them with Proof of Payments from the Bank. I've subsequently provided them with the transaction listing and still waiting for the refund. On the positive, the salesman called me to apologise and said if it was a cash transaction he would have been able to refund me, but unfortunately, the head office has policies