Arrogance beyond measure "disgust" poor professionalism

very arrogant salesman by the name of Mike , came late to my home premises for inspection on my skylight repairs, took his time to get out of the vehicle and when he did , did not even apologize came with a little car , asked me how he is too get up there to inspect damages , stood around while i had to source a ladder, called the monday to find out whether he knew what the extent of damages were and what it would cost me . He said and i quote "My boss said that we do not do Roodepoort area, so if he says so then i listen" So my question is why in the hell to you then come to the Roodepoort area in the first place !!!!i would highly advise that people keep their distance from people like this ,