Kaspersky lack of support for premium purchase

I purchased more than a month ago, i had previous subscriptions, and i had problems activating the subscription i purchased off ebay, i then had to purchase another one directly from Kaspersky lab, but then had problems activating, i had a previous subscription for my smart phone as well and thought i would buy one subsceiption to cover all my devices. I have a partially installed soluion on my laptop, i had to remove kaspersky from my phoen as it blocked my calls and impacted my functionality, i purchased the premium plan that comes with support, what a joke that has turned out to be. I have made several calls, and svereal emails with varying incident numbers , my problems are still not resolved.