NM
Nathan M
Active since Aug 2016
21
Reviews
0
Industries
Reviews
21 reviews3 months ago
Business ****ming clients
I purchased a media player with them on the 10/01/2026, and i cant find them, i sent numerous emails, they dont respond, and the website seems bogus. Are they a ****, should we report this to the police, maybe we should.
0 replies
16 months ago
Debonairs Headoffice Failure to deal with Customer Complaint
Letter of Complaint to Debonairs 06122024 Nathan Momsen Email Address: nathan.momsen@gmail.com 06/12/2024 Customer Service Manager Debonairs Pizza Shop 4 Roykers Center, Athlone Dear Customer Service Manager, I am writing to express my profound disappointment regarding the service we received from your establishment on December 6, 2024. My wife, Joan Momsen, who is the Head of Department at Turfhall Primary School, had made arrangements for the collection of 40 pizzas at 10 AM for the school's end-of-year function. This event is significant for the students and their families, and we re**** on your commitment to deliver quality service. Upon our arrival at the Roykers Center at the agreed time, we were met with a shocking lack of preparedness. The pizzas were not ready, and there was no record of our order. This oversight led to a significant delay; we had to wait until 11:15 AM to collect the 30 pizzas (this left us with a shortfall), which left us with very little time before the school dismissed at noon. As a result, the end-of-year party was severely disrupted, causing distress not only to my wife but also to many parents and children who were looking forward to this celebration. It is unacceptable that a company of your stature could fail so dramatically in fulfilling an order that was confirmed in advance. Furthermore, when I attempted to address this issue over the phone, I encountered additional frustration. The front desk manager struggled with English communication and could not provide any meaningful assistance. Eventually, I spoke with another representative who confirmed multiple complaints regarding poor service delivery at your store. It is clear that there is an ongoing issue with customer service that has not been addressed. This situation has not only tarnished the reputation of Debonairs Pizza in our community but has also led us to reconsider our future engagements with your brand. We will be sharing this experience with other schools and organizations to ensure they are aware of your unreliable service. I urge you to take immediate action to rectify these service failures and improve your operations. A company that prides itself on delivering "amazing pizza" must also ensure that its customer service meets those same standards. I expect a prompt response addressing this matter and outlining what steps you will take to prevent such incidents in the future. Sincerely, Nathan Momsen
0 replies
28 months ago
Renault South Africa Terrible Service, all clients are *******
I bought a part for renault Triber for my wifes car, it is the switch to activate the driver side electric window, as it turns out this is a common problem, the pasrt is sold out , even the second hand parts are sold out of this switch. I purchased the switch on the 22/12/2023 t about 4pm i paid cash, i tested the switch on the premises and it did not solve the problem, so i returned the switch to the salesperson. he told me that due to ***** by staff in the past, they had changed their procedures and they do not allow refunds without the proper paperwork being completed. He promised to email me the paperwork, which he faied to do. I called the dealership on the 27/12/2023, they asked me to complete a form. On the 28/12/2023 i returned and met the spare parts manager, who informed me that the sales person should have refunded the money immediately , however i was asked to complete the paperwork which i did. I was promised within 3-5 days i should have my money returned to my account. I must indicate i paid in cash, but now it is several days since the 22/12/2023, it is 14 days since purchasing and returning the same switch, and i still dont have a refund. This is not the first time we have issues with service at this service point. My wife purchased her car at this dealership and we had nothing but problems right up to the last service. They are bad in communicating with clients, or following up with clients due to complaints, and worst of all they assume clients are theives due to their own internal theft, now their returnes policies goes against the consumer protection act.
0 replies
28 months ago
Tyme Health & NGC Poor Customer Service
Communicating with there call center or administrators via email is painful and cost the members time and money. I have been trying to query something with them, and they dont answer their phones, even tried calling another departments based on the number given to me by another office, and they still dont help. I eventually got through to an egant, told her i spent the last hour trying to reach some intelligence , as their self help system claims i dont have a valid policy with them, the call center agent confirmed that i do, the online site confirms my membership is active, i am trying to find out about the optometrical services, and the PPN organization that they use tells me i am not registered with them, so going around in circles.
129 replies
37 months ago
Capitec Scores an Own goal by breaking their own app
Capitec rolled out a new app yesterday and inconvenienced all its clients without properly testing the app on all platforms, and has broken the app on my phone. When i tried to get the whatsapp support they told me i must go to a branch to fix my device validation. This morning 40 minutes later the branches are aware of this app that was rolled out yesterday, but now many clients are having problems with the app. So the new app actually broke the app on my phone, i removed it and re-installed without success. What IT deployment does such a shocking job of testing before rolling it out . Now the branch agents has to fight with technical support to fix the problems.
53 replies
38 months ago
Kaspersky lack of support for premium purchase
I purchased more than a month ago, i had previous subscriptions, and i had problems activating the subscription i purchased off ebay, i then had to purchase another one directly from Kaspersky lab, but then had problems activating, i had a previous subscription for my smart phone as well and thought i would buy one subsceiption to cover all my devices. I have a partially installed soluion on my laptop, i had to remove kaspersky from my phoen as it blocked my calls and impacted my functionality, i purchased the premium plan that comes with support, what a joke that has turned out to be. I have made several calls, and svereal emails with varying incident numbers , my problems are still not resolved.
0 replies
39 months ago
FROM THE BEST TO THE WORST COMPANY IN MONTHS
I have been in the Telecommunications business for over 40 years, i have been around in the time the internet was being developed until where it is today. A few years ago i had the pleasure of engaging with RSAWEB and i worked with one of the sales agent, and i had a great experience with the clients i directly connected or referred to RSAWEB. I advised a client in December to switch to RSAWEB, and it has been a total disaster, and a month later the installation and sales process is incomplete, and the scary part is no one at RSAWEB cares. They have become the next Telkom that couldnt care about their clients. To add insult to injury , the internet connection broke the clients email a they use Telkomsa.net email, and it wouldnt work, until we escallated and then they came up with a complex work around, and still the email works for some email addresses and fails to others , emails sent to my gmail account never reaches me, so something as simple as email they have also messed up and their response time to solve problems are weeks and lots of telephone calls later and you are lucky to get some intelligence at the end of the phone to assist. They have a CRM system that means you must repeat yourself to every agent, they do not have or they dont know how to use a CRM system. Shocking , shocking company.
53 replies
40 months ago
From the best to the worst ISP
After refering my client to RSAWEB for good service, they have been pathetic, they dont respond to my emails or my calls, i have made several calls to them without any response. I could rely on good service in the past, now they as bad as Telkom.
132 replies
42 months ago
Pathetic Tymebank Service - They dont under POP
The account was blocked after money was paid into the account, then i had to engage with a call center that was overaloaded and whilst paying for the call , then after trying to make on online payment, the OTP doesnt get through to me so i couldnt transact with online banking, i then try my mobile, the transaction is succesful , but then i cant get a pop. Tymebank and pop is a joke. I then have to call the call center who tells me i must wait up to 48 hours for them to send me a pop, in the mean time i dont know if my money is stolen since it has left my account, it has not recahed the recipient and i have no proof of the transaction being valid.
132 replies
45 months ago
Mr Price sells not supported products
My wife and i purchased bedside lamps from Mr Price Cavendish Square, when we got home i noticed that the lamps that are required are bayonet miniature. The next 4 days i looked for these lamps and i couldn't purchase them anywhere, the feedback i was receiving is that they are discontinued i could only find the ***** in type. I then tried calling the store, but no one answers the phone, so i couldn't get any assistance with the problem.
134 replies
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1 Star
21 (100%)