National HealthCare Group
Claimed Business
National HealthCare Group
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(25%)
2(0%)
1(75%)
5(0%)
4(0%)
3(25%)
2(0%)
1(75%)
Frequently Asked Questions About National HealthCare Group
National HealthCare Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked National HealthCare Group across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZB
Zanetemba B
1 reviews | Active since Jan 2020
27 Feb 2026, 16:16
Delay in Authorization
I have been attempting to obtain authorization for more than three weeks, and despite providing all requested information and following every required step, there has been no progress. The National Healthcare Group (under Old Mutual) has repeatedly requested the same documents that I have already submitted multiple times. In addition, they continue to send forms to the various GP practices that my son visited before his condition was diagnosed, even though none of those general practitioners detected, diagnosed, or treated the condition in question. These forms are unrelated to the consultations and seem to be causing unnecessary delays rather than supporting the authorization process. This ongoing delay directly affects my son’s health and well-being. It appears as though the process is being prolonged without valid justification, and as a parent, I find this extremely concerning and unfair.
Helpful (0)
|Replies (0)ZB
Zanetemba B
1 reviews | Active since Jan 2020
27 Feb 2026, 16:16
Delay in Authorization
I have been attempting to obtain authorization for more than three weeks, and despite providing all requested information and following every required step, there has been no progress. The National Healthcare Group (under Old Mutual) has repeatedly requested the same documents that I have already submitted multiple times. In addition, they continue to send forms to the various GP practices that my son visited before his condition was diagnosed, even though none of those general practitioners detected, diagnosed, or treated the condition in question. These forms are unrelated to the consultations and seem to be causing unnecessary delays rather than supporting the authorization process. This ongoing delay directly affects my son’s health and well-being. It appears as though the process is being prolonged without valid justification, and as a parent, I find this extremely concerning and unfair.
0
Replies (0)AP
Andisiwe P
1 reviews | Active since Jan 2020
6 Feb 2026, 11:56
Unable to assist
This is one policy that doesn’t care about their policy they hire people but not nurses to examine us through whatsapp and the people on that just copy and paste also if you have issues with your private part they will ask you to take a picture of your private part and i was not so comfortable with a picture part and now they don’t want to give pre auth to see a doctor but i am in pain and they said i need to go to a pharmacy. This is so unprofessional and the name of the so called “nurse” that was assisting me is Mpumi mahlambi on the chats I don’t wish to speak with her and atleast if i die the will be proof that the company didn’t want me to see a doctor.
Helpful (0)
|Replies (0)AP
Andisiwe P
1 reviews | Active since Jan 2020
6 Feb 2026, 11:56
Unable to assist
This is one policy that doesn’t care about their policy they hire people but not nurses to examine us through whatsapp and the people on that just copy and paste also if you have issues with your private part they will ask you to take a picture of your private part and i was not so comfortable with a picture part and now they don’t want to give pre auth to see a doctor but i am in pain and they said i need to go to a pharmacy. This is so unprofessional and the name of the so called “nurse” that was assisting me is Mpumi mahlambi on the chats I don’t wish to speak with her and atleast if i die the will be proof that the company didn’t want me to see a doctor.
0
Replies (0)KJ
Keith J
1 reviews | Active since Jan 2020
10 Sept 2025, 12:19
Lack of feedback
I am very dissapointed at the lack of feedback from this provider, it has not been 3 days and no feedback from an email sent and to both offices with the email provided, benefits are vague to say the least.
Helpful (0)
|Replies (0)TM
Tshepiso M
1 reviews | Active since Jan 2020
4 Aug 2025, 08:16
Poor service and ****
Poor service Every time i chat to nurses especially Felicia shes rude, she always prescribe alcophyllx for everything Today i told her im sick i have flu guess wat this is wat they said i should buy.....Home Remedy Recommendation: Please purchase the following items: • 3 packets of Med-Lemon • 1 bottle of Stoney • Disprin Preparation & Usage: 1. Pour Stoney into a cup and warm it up. 2. Add 1 packet of Med-Lemon and half a Disprin to the warm Stoney. 3. Drink the mixture while it’s still hot every evening for 3 nights. 4. Cover yourself with blankets to help your body sweat overnight Do i pay gi get home Remedies National health care I've with yal for more than 5 years ad i hvnt experienced this This is poor service especially that im z paying customer ever since i joined connect i haven't seen a gp they always give me Alcophyllx for every illness
Helpful (0)
|Replies (0)TM
Tshepiso M
1 reviews | Active since Jan 2020
4 Aug 2025, 08:16
Poor service and ****
Poor service Every time i chat to nurses especially Felicia shes rude, she always prescribe alcophyllx for everything Today i told her im sick i have flu guess wat this is wat they said i should buy.....Home Remedy Recommendation: Please purchase the following items: • 3 packets of Med-Lemon • 1 bottle of Stoney • Disprin Preparation & Usage: 1. Pour Stoney into a cup and warm it up. 2. Add 1 packet of Med-Lemon and half a Disprin to the warm Stoney. 3. Drink the mixture while it’s still hot every evening for 3 nights. 4. Cover yourself with blankets to help your body sweat overnight Do i pay gi get home Remedies National health care I've with yal for more than 5 years ad i hvnt experienced this This is poor service especially that im z paying customer ever since i joined connect i haven't seen a gp they always give me Alcophyllx for every illness
0
Replies (0)PM
Penny-Great Mona
1 reviews | Active since Jan 2020
8 Apr 2025, 17:09
Frustrating Claims Process and Poor Customer Service
I have generally been satisfied with the service over the past few months, until I needed to consult a specialist. Prior to the appointment, I contacted the service provider to confirm whether I qualified to see a specialist and whether the costs would be reimbursed. I was assured that I did qualify and that the reimbur*****t would be processed upon submission of the necessary documents. Following this guidance, I went ahead with the specialist consultation and was issued a claims form. However, after submitting the claim, I was informed that I did not qualify to see a specialist and that the reimbur*****t would not be processed. What’s even more disappointing is that I received no communication from them regarding this—I had to follow up myself, including a call placed by the specialist’s office on my behalf. To make matters worse, when I called to seek clarity, the agent I spoke to was extremely rude and unprofessional—she hung up on me while I was still trying to explain my concerns, despite me being the one who placed the call. I am currently on their premium plan and have been a loyal client for four months. It is deeply frustrating to be misinformed, to receive poor customer service, and to have to pay out of pocket despite being assured otherwise. This experience has raised serious concerns about the reliability of the service, the consistency of communication, and the overall value of what I’m paying for.
Helpful (0)
|Replies (0)PM
Penny-Great Mona
1 reviews | Active since Jan 2020
8 Apr 2025, 17:09
Frustrating Claims Process and Poor Customer Service
I have generally been satisfied with the service over the past few months, until I needed to consult a specialist. Prior to the appointment, I contacted the service provider to confirm whether I qualified to see a specialist and whether the costs would be reimbursed. I was assured that I did qualify and that the reimbur*****t would be processed upon submission of the necessary documents. Following this guidance, I went ahead with the specialist consultation and was issued a claims form. However, after submitting the claim, I was informed that I did not qualify to see a specialist and that the reimbur*****t would not be processed. What’s even more disappointing is that I received no communication from them regarding this—I had to follow up myself, including a call placed by the specialist’s office on my behalf. To make matters worse, when I called to seek clarity, the agent I spoke to was extremely rude and unprofessional—she hung up on me while I was still trying to explain my concerns, despite me being the one who placed the call. I am currently on their premium plan and have been a loyal client for four months. It is deeply frustrating to be misinformed, to receive poor customer service, and to have to pay out of pocket despite being assured otherwise. This experience has raised serious concerns about the reliability of the service, the consistency of communication, and the overall value of what I’m paying for.
0
Replies (0)SR
S R
1 reviews | Active since Jan 2020
19 Sept 2024, 14:21
Thank you, National HealthCare Group!
Over the past year, I have had a medical plan with National HealthCare Group (NHG), and I have nothing but praise for them. In this review, I aim to share my experience with this organization, on a public platform, so as to express my heartfelt gratitude to them for the immense contribution they have made towards improving my health and well-being, but also for their overall unwavering resilience in ensuring that everyone, irrespective of their socio-economic status, has access to quality healthcare. I’ve always assumed my health was fine, as I rarely ever got sick, nor needed to visit a doctor. Since signing up as a member of this medical policy, I have had the opportunity to have wellness check-ups with healthcare professionals, which resulted in me finding out that my health was actually not as perfect as I had imagined it was. Firstly, through pathology tests covered by my plan, and instructed by my network general practitioner, I found out that I have hyperlipidemia, which is a silent killer and strong risk factor for cardiovascular disease. I’ve since been on treatment for it, which is fully covered by NHG. I also utilized their optometry benefits to have my first comprehensive eye test done. I honestly thought my eyesight was fantastic, and only had my eyes tested for the sake of making use of the available benefit. It turned out that my vision wasn’t that great after all, and due to astigmatism, I was prescribed spectacles, which was paid for in full by NHG. It now feels like I am seeing in high-definition! What was even more concerning about my eye test, was that the optician detected large cupping of the optic nerve in both my eyes. Cupping is a symptom of glaucoma, which is a hereditary disease that damages the eye’s optic nerves, and can lead to blindness. This characteristic was even more concerning to me because my father has glaucoma and is blind in one eye. Using my medical plan’s specialist visitation benefit, I was able to consult with, and receive diagnostic tests by, an ophthalmologist, who thankfully confirmed that I do not have glaucoma. This was such a relief to me, as I see the daily struggles that this disease has had on my father, and thanks to NHG, I now have peace of mind that this is not a generational curse that I have been handed. Speaking of my parents, they are both members of a medical aid scheme, with each of them paying about four-fold the price that I pay for my NHG plan, and whose premium increases annually without fail. I help them with their medical aid administration, and on many occasions we have had to basically grovel and beg their scheme to pay for claims that medical aids are entitled to pay for as part of ‘prescribed minimum benefits’. In stark contrast, I have not had a single issue with NHG regarding payments to healthcare providers and refunds that were due to me. Not once did they question my use of the benefits that they graciously provide, nor attempt to find loopholes to avoid paying for a benefit. My ophthalmologist’s bill was a hefty R2,000, which I paid for in cash, and a mere two days after submitting my claim to NHG, the money was refunded in full back into my bank account, no questions asked. NHG (and their associated administrators and partners) are really so efficient, and I found that their staff have been nothing but helpful and courteous to me. To conclude, words cannot fully describe the admiration and magnitude of appreciation that I have for this organization. There is such a large gap between the minimal fee that I pay them and the enormous benefits that they provide me with. It is very telling that I actually now try to use the benefits only when really necessary, not because they limit them, but because I do not want to take advantage of someone who has already given me so very much. Hands-down, this is not a for-profit healthcare insurance company, but rather a group who genuinely cares about improving the lives of people. The vast range of products and plans they offer are so meticulously designed and crafted. Whether you are an employee or an individual, whether you require a medical aid or insurance, whether you are wealthy or not, one can find a suitable medical plan from them. To NHG, thank you from the bottom of my heart, and may you continue to flourish and thrive as an organization. I will continue to advocate for you, and without a shadow of doubt, I am a member for life.
Helpful (0)
|Replies (0)SR
S R
1 reviews | Active since Jan 2020
19 Sept 2024, 14:21
Thank you, National HealthCare Group!
Over the past year, I have had a medical plan with National HealthCare Group (NHG), and I have nothing but praise for them. In this review, I aim to share my experience with this organization, on a public platform, so as to express my heartfelt gratitude to them for the immense contribution they have made towards improving my health and well-being, but also for their overall unwavering resilience in ensuring that everyone, irrespective of their socio-economic status, has access to quality healthcare. I’ve always assumed my health was fine, as I rarely ever got sick, nor needed to visit a doctor. Since signing up as a member of this medical policy, I have had the opportunity to have wellness check-ups with healthcare professionals, which resulted in me finding out that my health was actually not as perfect as I had imagined it was. Firstly, through pathology tests covered by my plan, and instructed by my network general practitioner, I found out that I have hyperlipidemia, which is a silent killer and strong risk factor for cardiovascular disease. I’ve since been on treatment for it, which is fully covered by NHG. I also utilized their optometry benefits to have my first comprehensive eye test done. I honestly thought my eyesight was fantastic, and only had my eyes tested for the sake of making use of the available benefit. It turned out that my vision wasn’t that great after all, and due to astigmatism, I was prescribed spectacles, which was paid for in full by NHG. It now feels like I am seeing in high-definition! What was even more concerning about my eye test, was that the optician detected large cupping of the optic nerve in both my eyes. Cupping is a symptom of glaucoma, which is a hereditary disease that damages the eye’s optic nerves, and can lead to blindness. This characteristic was even more concerning to me because my father has glaucoma and is blind in one eye. Using my medical plan’s specialist visitation benefit, I was able to consult with, and receive diagnostic tests by, an ophthalmologist, who thankfully confirmed that I do not have glaucoma. This was such a relief to me, as I see the daily struggles that this disease has had on my father, and thanks to NHG, I now have peace of mind that this is not a generational curse that I have been handed. Speaking of my parents, they are both members of a medical aid scheme, with each of them paying about four-fold the price that I pay for my NHG plan, and whose premium increases annually without fail. I help them with their medical aid administration, and on many occasions we have had to basically grovel and beg their scheme to pay for claims that medical aids are entitled to pay for as part of ‘prescribed minimum benefits’. In stark contrast, I have not had a single issue with NHG regarding payments to healthcare providers and refunds that were due to me. Not once did they question my use of the benefits that they graciously provide, nor attempt to find loopholes to avoid paying for a benefit. My ophthalmologist’s bill was a hefty R2,000, which I paid for in cash, and a mere two days after submitting my claim to NHG, the money was refunded in full back into my bank account, no questions asked. NHG (and their associated administrators and partners) are really so efficient, and I found that their staff have been nothing but helpful and courteous to me. To conclude, words cannot fully describe the admiration and magnitude of appreciation that I have for this organization. There is such a large gap between the minimal fee that I pay them and the enormous benefits that they provide me with. It is very telling that I actually now try to use the benefits only when really necessary, not because they limit them, but because I do not want to take advantage of someone who has already given me so very much. Hands-down, this is not a for-profit healthcare insurance company, but rather a group who genuinely cares about improving the lives of people. The vast range of products and plans they offer are so meticulously designed and crafted. Whether you are an employee or an individual, whether you require a medical aid or insurance, whether you are wealthy or not, one can find a suitable medical plan from them. To NHG, thank you from the bottom of my heart, and may you continue to flourish and thrive as an organization. I will continue to advocate for you, and without a shadow of doubt, I am a member for life.
0
Replies (0)ED
Ebrahim D
1 reviews | Active since Jan 2020
10 Sept 2024, 07:44
In conjunction with Tyme Health. A ****
Pathetic service. In conjunction with Tyme Health. Wasted more than 18 months of payments. Account suspended despite everything being in order from my side. I possible to process even one claim. No response to emails for more than 8 months. I'd actually like a refund of all my payments. Coz it was basically ******.
Helpful (0)
|Replies (0)ED
Ebrahim D
1 reviews | Active since Jan 2020
10 Sept 2024, 07:44
In conjunction with Tyme Health. A ****
Pathetic service. In conjunction with Tyme Health. Wasted more than 18 months of payments. Account suspended despite everything being in order from my side. I possible to process even one claim. No response to emails for more than 8 months. I'd actually like a refund of all my payments. Coz it was basically ******.
0
Replies (0)UN
UNATHI N
1 reviews | Active since Jan 2020
15 Aug 2024, 03:56
IRRITATING SERVICE
It seems like there a whole bunch of people who dont even know what they do. I cancelled a policy and received confirmation that is cancelled and now they are still debiting from my account and to make it worse the 2nd policy is now suspended for non payment even though they have deducted from my account.
Helpful (0)
|Replies (0)UN
UNATHI N
1 reviews | Active since Jan 2020
15 Aug 2024, 03:56
IRRITATING SERVICE
It seems like there a whole bunch of people who dont even know what they do. I cancelled a policy and received confirmation that is cancelled and now they are still debiting from my account and to make it worse the 2nd policy is now suspended for non payment even though they have deducted from my account.
0
Replies (0)