National HealthCare Group
Claimed Business
|1.5|4 Reviews (last 12 months)|This business does not respond to reviews
National HealthCare Group
Claimed Business
|1.5
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.5|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencelN
lungisani N
1 reviews | Active since Jan 2020
18 May 2026, 09:37
worst service
worst service ever. They provide the worst service ever. they would probably let you die before helping in any sensible way
Helpful (0)
|Replies (0)lN
lungisani N
1 reviews | Active since Jan 2020
18 May 2026, 09:37
worst service
worst service ever. They provide the worst service ever. they would probably let you die before helping in any sensible way
0
Replies (0)CM
Chuene M
1 reviews | Active since Jan 2020
31 Mar 2026, 02:53
National health care/Generic health/ Old Mutual health
I am extremely dissatisfied with the service I am receiving from my medical insurance. My plan clearly provides unlimited GP consultations, yet in practice, I am being denied proper access to a doctor. Instead of being allowed to physically consult a GP, I am often directed to remote channels where I simply describe my symptoms and get prescribed medication via WhatsApp. This is not acceptable. A proper GP consultation should include: Physical examination Vital checks such as blood pressure, heart rate, etc. Proper diagnosis before medication is prescribed Prescribing medication based purely on messages, especially when I am experiencing serious pain, is not proper medical care and puts my health at risk. On top of this, I have had claims worth R7,000 rejected because I could not obtain prior authorisation due to lack of airtime/data and delayed responses from your side. This is unfair and beyond my control. Your processes are: Denying me access to proper in-person GP consultations Replacing real consultations with inadequate remote assessments Delaying care through authorisation requirements Rejecting valid claims due to system failures This completely contradicts the benefit of “unlimited GP visits” that I am paying for. I believe this requires urgent attention and may warrant escalation to the and the . I am requesting: Immediate access to proper, in-person GP consultations Payment of the rejected R7,000 claims Removal or review of barriers preventing physical doctor visits Clear explanation of how this aligns with my plan benefits If not resolved urgently, I will escalate this matter formally. Access to healthcare should include proper examination—not shortcuts. I have been with flexicare before with the previous company I have never struggled like this, pity current company i will have to administer medical on my own, which is not a problem but since you arerecommended i chose you.
Helpful (0)
|Replies (0)CM
Chuene M
1 reviews | Active since Jan 2020
31 Mar 2026, 02:53
National health care/Generic health/ Old Mutual health
I am extremely dissatisfied with the service I am receiving from my medical insurance. My plan clearly provides unlimited GP consultations, yet in practice, I am being denied proper access to a doctor. Instead of being allowed to physically consult a GP, I am often directed to remote channels where I simply describe my symptoms and get prescribed medication via WhatsApp. This is not acceptable. A proper GP consultation should include: Physical examination Vital checks such as blood pressure, heart rate, etc. Proper diagnosis before medication is prescribed Prescribing medication based purely on messages, especially when I am experiencing serious pain, is not proper medical care and puts my health at risk. On top of this, I have had claims worth R7,000 rejected because I could not obtain prior authorisation due to lack of airtime/data and delayed responses from your side. This is unfair and beyond my control. Your processes are: Denying me access to proper in-person GP consultations Replacing real consultations with inadequate remote assessments Delaying care through authorisation requirements Rejecting valid claims due to system failures This completely contradicts the benefit of “unlimited GP visits” that I am paying for. I believe this requires urgent attention and may warrant escalation to the and the . I am requesting: Immediate access to proper, in-person GP consultations Payment of the rejected R7,000 claims Removal or review of barriers preventing physical doctor visits Clear explanation of how this aligns with my plan benefits If not resolved urgently, I will escalate this matter formally. Access to healthcare should include proper examination—not shortcuts. I have been with flexicare before with the previous company I have never struggled like this, pity current company i will have to administer medical on my own, which is not a problem but since you arerecommended i chose you.
0
Replies (0)ZB
Zanetemba B
1 reviews | Active since Jan 2020
27 Feb 2026, 16:16
Delay in Authorization
I have been attempting to obtain authorization for more than three weeks, and despite providing all requested information and following every required step, there has been no progress. The National Healthcare Group (under Old Mutual) has repeatedly requested the same documents that I have already submitted multiple times. In addition, they continue to send forms to the various GP practices that my son visited before his condition was diagnosed, even though none of those general practitioners detected, diagnosed, or treated the condition in question. These forms are unrelated to the consultations and seem to be causing unnecessary delays rather than supporting the authorization process. This ongoing delay directly affects my son’s health and well-being. It appears as though the process is being prolonged without valid justification, and as a parent, I find this extremely concerning and unfair.
Helpful (0)
|Replies (0)ZB
Zanetemba B
1 reviews | Active since Jan 2020
27 Feb 2026, 16:16
Delay in Authorization
I have been attempting to obtain authorization for more than three weeks, and despite providing all requested information and following every required step, there has been no progress. The National Healthcare Group (under Old Mutual) has repeatedly requested the same documents that I have already submitted multiple times. In addition, they continue to send forms to the various GP practices that my son visited before his condition was diagnosed, even though none of those general practitioners detected, diagnosed, or treated the condition in question. These forms are unrelated to the consultations and seem to be causing unnecessary delays rather than supporting the authorization process. This ongoing delay directly affects my son’s health and well-being. It appears as though the process is being prolonged without valid justification, and as a parent, I find this extremely concerning and unfair.
0
Replies (0)KJ
Keith J
1 reviews | Active since Jan 2020
10 Sept 2025, 12:19
Lack of feedback
I am very dissapointed at the lack of feedback from this provider, it has not been 3 days and no feedback from an email sent and to both offices with the email provided, benefits are vague to say the least.
Helpful (0)
|Replies (0)PM
Penny-Great Mona
1 reviews | Active since Jan 2020
8 Apr 2025, 17:09
Frustrating Claims Process and Poor Customer Service
I have generally been satisfied with the service over the past few months, until I needed to consult a specialist. Prior to the appointment, I contacted the service provider to confirm whether I qualified to see a specialist and whether the costs would be reimbursed. I was assured that I did qualify and that the reimbur*****t would be processed upon submission of the necessary documents. Following this guidance, I went ahead with the specialist consultation and was issued a claims form. However, after submitting the claim, I was informed that I did not qualify to see a specialist and that the reimbur*****t would not be processed. What’s even more disappointing is that I received no communication from them regarding this—I had to follow up myself, including a call placed by the specialist’s office on my behalf. To make matters worse, when I called to seek clarity, the agent I spoke to was extremely rude and unprofessional—she hung up on me while I was still trying to explain my concerns, despite me being the one who placed the call. I am currently on their premium plan and have been a loyal client for four months. It is deeply frustrating to be misinformed, to receive poor customer service, and to have to pay out of pocket despite being assured otherwise. This experience has raised serious concerns about the reliability of the service, the consistency of communication, and the overall value of what I’m paying for.
Helpful (0)
|Replies (0)PM
Penny-Great Mona
1 reviews | Active since Jan 2020
8 Apr 2025, 17:09
Frustrating Claims Process and Poor Customer Service
I have generally been satisfied with the service over the past few months, until I needed to consult a specialist. Prior to the appointment, I contacted the service provider to confirm whether I qualified to see a specialist and whether the costs would be reimbursed. I was assured that I did qualify and that the reimbur*****t would be processed upon submission of the necessary documents. Following this guidance, I went ahead with the specialist consultation and was issued a claims form. However, after submitting the claim, I was informed that I did not qualify to see a specialist and that the reimbur*****t would not be processed. What’s even more disappointing is that I received no communication from them regarding this—I had to follow up myself, including a call placed by the specialist’s office on my behalf. To make matters worse, when I called to seek clarity, the agent I spoke to was extremely rude and unprofessional—she hung up on me while I was still trying to explain my concerns, despite me being the one who placed the call. I am currently on their premium plan and have been a loyal client for four months. It is deeply frustrating to be misinformed, to receive poor customer service, and to have to pay out of pocket despite being assured otherwise. This experience has raised serious concerns about the reliability of the service, the consistency of communication, and the overall value of what I’m paying for.
0
Replies (0)ED
Ebrahim D
1 reviews | Active since Jan 2020
10 Sept 2024, 07:44
In conjunction with Tyme Health. A ****
Pathetic service. In conjunction with Tyme Health. Wasted more than 18 months of payments. Account suspended despite everything being in order from my side. I possible to process even one claim. No response to emails for more than 8 months. I'd actually like a refund of all my payments. Coz it was basically ******.
Helpful (0)
|Replies (0)ED
Ebrahim D
1 reviews | Active since Jan 2020
10 Sept 2024, 07:44
In conjunction with Tyme Health. A ****
Pathetic service. In conjunction with Tyme Health. Wasted more than 18 months of payments. Account suspended despite everything being in order from my side. I possible to process even one claim. No response to emails for more than 8 months. I'd actually like a refund of all my payments. Coz it was basically ******.
0
Replies (0)UN
UNATHI N
1 reviews | Active since Jan 2020
15 Aug 2024, 03:56
IRRITATING SERVICE
It seems like there a whole bunch of people who dont even know what they do. I cancelled a policy and received confirmation that is cancelled and now they are still debiting from my account and to make it worse the 2nd policy is now suspended for non payment even though they have deducted from my account.
Helpful (0)
|Replies (0)UN
UNATHI N
1 reviews | Active since Jan 2020
15 Aug 2024, 03:56
IRRITATING SERVICE
It seems like there a whole bunch of people who dont even know what they do. I cancelled a policy and received confirmation that is cancelled and now they are still debiting from my account and to make it worse the 2nd policy is now suspended for non payment even though they have deducted from my account.
0
Replies (0)NM
Nathan M
1 reviews | Active since Jan 2020
14 Dec 2023, 07:32
Tyme Health & NGC Poor Customer Service
Communicating with there call center or administrators via email is painful and cost the members time and money. I have been trying to query something with them, and they dont answer their phones, even tried calling another departments based on the number given to me by another office, and they still dont help. I eventually got through to an egant, told her i spent the last hour trying to reach some intelligence , as their self help system claims i dont have a valid policy with them, the call center agent confirmed that i do, the online site confirms my membership is active, i am trying to find out about the optometrical services, and the PPN organization that they use tells me i am not registered with them, so going around in circles.
Helpful (0)
|Replies (0)NM
Nathan M
1 reviews | Active since Jan 2020
14 Dec 2023, 07:32
Tyme Health & NGC Poor Customer Service
Communicating with there call center or administrators via email is painful and cost the members time and money. I have been trying to query something with them, and they dont answer their phones, even tried calling another departments based on the number given to me by another office, and they still dont help. I eventually got through to an egant, told her i spent the last hour trying to reach some intelligence , as their self help system claims i dont have a valid policy with them, the call center agent confirmed that i do, the online site confirms my membership is active, i am trying to find out about the optometrical services, and the PPN organization that they use tells me i am not registered with them, so going around in circles.
0
Replies (0)