CM
Chuene M
Active since Jun 2020
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Paid up letter
I paid up one of my account, now when I request the paid up letter I do not get any assistance, very rude consultants if they dont hang up the Phone they dont answer.
112 replies
4 months ago
Ongoing case
Good day, Looks like the only way to get to you is by complaining, i have ongoing case which i believe i am not being assisted accordingly, i am calling no success. I need assistance urgently.
53 replies
5 months ago
MFC
Good day, I opened a matter with you through Lipco about two months ago, and there has been no progress to date. Every time I call for feedback, I am told that the consultants are on calls and that a note will be left for them to return my call — yet I never receive any feedback. The service I’ve experienced so far is very disappointing and does not reflect what was advertised. If this continues, I will have no choice but to take my business elsewhere. Kindly prioritise my matter and provide a clear update. Thank you.
53 replies
7 months ago
Prescribed letter(MTN)
I am extremely disappointed with the manner in which my matter has been handled. For over a month, I have been transferred from one consultant to another without any resolution. Despite repeatedly asking to speak to a supervisor, I have not received the necessary assistance. I was eventually assisted by Paballo Modise, who confirmed that MTN does indeed have my account and that it is prescribed. All I am requesting at this stage is the official prescribed letter. I kindly urge you to treat this matter as urgent and provide me with the letter without further delay. The continuous poor service, unanswered calls, and lack of accountability are unacceptable. Looking forward to your immediate response.
53 replies
8 months ago
Poor service and lack of transparency .
I am so very disappointed, i app**** for a consolidation loan and I was approved thereafter told to get settlement letters which I did, i called regarding my balance was told that they will take 30% sales agent very arrogant and unprofessional. Im at the stage of taking legal route as I am not getting any help from Imas. I am also being told that I have to pay the letters fee it's too much and frustrating.
212 replies
12 months ago
The best of the best
Awesome experience the service was top notch, I like the fact that they used my exist information and the call was briefly not long. Within few mins my policy was active. My language was also used to simplify the process.
58 replies
17 months ago
Happy Customer
The level of service i received from Zinzi Mbatha, was excellent top notch, within few minutes my policy was active. Sooner I will move all my business with you guys.
56 replies
23 months ago
Capricom poorly service and arrogant
I have very terrible experience, my mom got visit from Capricom stating that the acc is in arreas and they are dismantling the equipment mind that I never get any type of communication regarding the arraes issue, I advised the man by the name of JJ Jordan that this is against their contract as it stipulate that they must call and send the email in this regard and I have also complaint about the slowly of their internet of which they never helped me they are very rude from the beginning with installation is time I expose them and escalate this to ICASA and the ISPA board I won't rest until the law dealt with them
0 replies
48 months ago
MTN legal and MTN business
My wife took a contract with them it happened that she was in arrears of 1500 she did paid that, when she requested letter to show that she's no longer on arrears was told that they terminated her contract and she need to pay 6k. I'm so confused how one can just terminate the client's contract without informing them? Unprofessional.
0 replies
49 months ago
Chiene
My wife was handed over by MTN to you, she has paid the due amount she's now asking for Paid up letter or a proof to show that she has paid but you give her lot of stories. Kindly assist ..
74 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (17.647058823529413%)
1 Star
12 (70.58823529411765%)