LAW FOR ALL
Claimed Business
AI Review Summary
Based on recent customer reviews, Law For All delivers a strongly polarised customer experience. Many clients praise individual legal professionals by name for patience, empathy, and clear guidance, driving strong Agent Quality (3.9) scores. However, recurring frustrations with slow response times, ignored emails, and cases left unattended drag Communication & Responsiveness (2.7) down, and pricing transparency concerns around cancellations and unclear exclusions hurt Pricing, Premiums & Transparency (2.7).
Top Strengths:
- •Agent Quality & Customer Care: Customers frequently name specific consultants like Simon Mabuza, Uyanda Mantshongo, Kelly Dirks, and Celeste Snyders as patient, knowledgeable, and empathetic. These agents create genuine trust and loyalty.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
7.2Trustindex Rating
#1Ranked In Legal Cover
10 hours 7 minutesAverage Time To Reply
37 NPSRecommended: Likely
Replied to 89% of negative reviews
Typically takes less than 10 hours 13 min to reply
TrustIndex
7.2
Score
Ranking
#1
in Legal Cover
Avg Reply
10 hours 7 minutes
NPS Score
37
Recommended: Likely
Replied to 89% of negative reviews
Typically takes less than 10 hours 13 min to reply
Review Distribution
4.2|323 Reviews
May '25 - Apr '26
5(72.4%)
4(5.5%)
3(1.7%)
2(2.1%)
1(18.3%)
5(72.4%)
4(5.5%)
3(1.7%)
2(2.1%)
1(18.3%)
Recent reviews (323)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDN
Deepika N
1 reviews | Active since Jan 2020
19 Mar 2026, 07:59
Filed a case in december 2025. Being ****** by a carpenter for R 35000, who took all my money and has not completed my kitchen cupboards. Kitchen is INCOMPLETE. FILED A CASE C2276-12-2025. Today i recieve a call from the claims department, stating my clai
Waste off time and money thinking you have a legal policy when help is needed theres always loopholes to decline.
Helpful (0)
|Replies (0)DN
Deepika N
1 reviews | Active since Jan 2020
19 Mar 2026, 07:59
Filed a case in december 2025. Being ****** by a carpenter for R 35000, who took all my money and has not completed my kitchen cupboards. Kitchen is INCOMPLETE. FILED A CASE C2276-12-2025. Today i recieve a call from the claims department, stating my clai
Waste off time and money thinking you have a legal policy when help is needed theres always loopholes to decline.
0
Replies (0)MC
Makhuvele C
1 reviews | Active since Jan 2020
18 Mar 2026, 13:21
Excellent profession...
Excellent professional knowledgeable work experience and outstanding patience with clients
Helpful (0)
|Replies (0)MC
Makhuvele C
1 reviews | Active since Jan 2020
18 Mar 2026, 13:21
Excellent profession...
Excellent professional knowledgeable work experience and outstanding patience with clients
0
Replies (0)FS
Faywin S
1 reviews | Active since Jan 2020
18 Mar 2026, 12:02
Don't even know
Good day guys Just want to say am so tired of writing reviews about you guys but really you guys need to pull up ur socks I currently have 2 files open with you guys I've been waiting for quite some time now to get a response from the attorney I opened a file with last week I've send two emails and no response The other file was opened today but now after speaking to the attorney over the phone,she was suppose to send me documents to print fill in and send back but immediately after seeing her not emailing it I then contacted her via email for her to send the documents but till now no response So my question is,what is going on at this firm cos I don't understand case,after case,after case I must come to hello Peter and write a negative review no men this is nonsense
Helpful (0)
|Replies (0)FS
Faywin S
1 reviews | Active since Jan 2020
18 Mar 2026, 12:02
Don't even know
Good day guys Just want to say am so tired of writing reviews about you guys but really you guys need to pull up ur socks I currently have 2 files open with you guys I've been waiting for quite some time now to get a response from the attorney I opened a file with last week I've send two emails and no response The other file was opened today but now after speaking to the attorney over the phone,she was suppose to send me documents to print fill in and send back but immediately after seeing her not emailing it I then contacted her via email for her to send the documents but till now no response So my question is,what is going on at this firm cos I don't understand case,after case,after case I must come to hello Peter and write a negative review no men this is nonsense
0
Replies (0)P
SG
M
Morwantsole
1 reviews | Active since Jan 2020
16 Mar 2026, 10:39
It was fantastic
It was fantastic. I managed to get more clarity on the matter
Helpful (0)
|Replies (0)M
Morwantsole
1 reviews | Active since Jan 2020
16 Mar 2026, 10:39
It was fantastic
It was fantastic. I managed to get more clarity on the matter
0
Replies (0)S
CN
Charlotte N
1 reviews | Active since Jan 2020
12 Mar 2026, 08:35
Professional, diligent & most importantly very responsive to all my queries
Professional, diligent & most importantly very responsive to all my queries. I would recommend Mr Mpho Phosa.
Helpful (0)
|Replies (0)CN
Charlotte N
1 reviews | Active since Jan 2020
12 Mar 2026, 08:35
Professional, diligent & most importantly very responsive to all my queries
Professional, diligent & most importantly very responsive to all my queries. I would recommend Mr Mpho Phosa.
0
Replies (0)