Sechaba M's Profile | Hellopeter

2 months ago

Dear Law For All Team, I am writing to formally express my disappointment and dissatisfaction with the manner in which I was recently treated by your agents, particularly on your WhatsApp support platform. I have been a loyal member of Law For All for a

I am writing to formally express my disappointment and dissatisfaction with the manner in which I was recently treated by your agents, particularly on your WhatsApp support platform. I have been a loyal member of Law For All for approximately 14 years and have consistently paid my premiums over this period. Unfortunately, my salary payment date recently changed from the 25th of the month to the last day of the month, which resulted in me missing my second premium payment this week. Upon realising this, I immediately made attempts to contact your offices to reinstate my policy and to request that my debit order date be corrected to align with my new salary payment date. I was informed that someone would call me back. Instead, I later received a WhatsApp message asking how they could assist me. I explained that I wanted to reinstate my policy and amend the debit order date. To my surprise, I received the following response: “We are unable to reinstate this policy, you can rejoin if you want to.” As a long-standing member, I found this response extremely insensitive and dismissive, especially considering that I was never even given the opportunity to explain the circumstances surrounding the missed payments. I then asked whether Law For All does not reinstate policies at all, or whether there is a specific criterion used to determine whether a policy qualifies for reinstatement. The response I received was rude and unprofessional: “You missed 2 payments policy lapsed due to none payment,” after which the agent simply left the chat and left me hanging without any further assistance or explanation. I would like to know whether this is truly the level of customer service that Law For All considers acceptable, particularly towards loyal clients who have supported your business for over a decade. This entire experience has been extremely disappointing and has left me feeling undervalued as a customer. If this is how long-standing members are treated when they experience temporary financial or administrative challenges, then it raises serious concerns about your customer care standards. I trust that this matter will be taken seriously and investigated accordingly. I would appreciate a formal response regarding both the handling of my policy and the conduct of the agents involved.

1 reply

MiWay Insurance

5 months ago

Extremely Disappointing Experience with MiWay Insurance on the way they treat 3rd party claims

I am extremely disappointed with the service we have received from MiWay Insurance regarding a third-party claim involving my daughter’s brand-new vehicle that had only 390 km on the clock at the time of the incident. Their client left his lane and smashed into my daughter's car. All the required documentation was submitted to MiWay promptly. Despite this, the matter remains unresolved almost two full months later, and MiWay continues to inform us that the claim is undergoing "re-assessment." Initially, we requested that MiWay either repair the vehicle themselves or advise us which approved panel beaters we should use. They refused, stating that they do not handle third-party repairs directly. We were then instructed to send the vehicle to our panel beaters and obtain two quotations, which we did immediately and submitted as requested. Unfortunately, the vehicle has now been sitting at the panel beaters for nearly two months without any repairs being started, because MiWay has still not finalized the claim. This has left my daughter without her vehicle despite us fully complying with every request from the insurer. For a company that advertises efficiency and customer service, this experience has been frustrating, stressful, and extremely disappointing. It should not take this long to process a claim for a brand-new vehicle with minimal mileage, especially when we have already provided all necessary documentation. At this point, the process has turned out to be one of the worst insurance experiences we have encountered. I sincerely hope MiWay addresses this matter urgently and improves its handling of third-party claims in the future, as this will indirectly affect its client if we pursue legal action to have the car restored to its original state.

1 reply

Vodacom

28 months ago

Pathetic Staff

Vodacom and their rude and *********** staff is getting out of hand. I have too contracts with Vodacom, where I pay +-R 1400 an month and another one for R393 a month. Now Im trying to buy property and Vodacom has listed my accounts on the credit burea with a month installment of R 4700 for both contracts and this is affecting the what I can qualify for in terms of getting a bond. Now I have asked Vodacom to please send me a letter in their letterhead stating that I have 2 contracts and their monthly installments are 1400 and 393 so I can send to the bank as per the banks request. They are saying they dont do that if the bank does not accept the invoice then tough. Ive been a loyal Vodacom client for over a decade and now they are standing in the way of me getting my dream home. I will cancel all my contracts and move to another service provider! Even when I asked to speak to the supervisor she also didnt even take my call and said i must take the invoice or basically take a hike! The names of the agent and her supervisor are Zama Mbatha and Nonhlanhla Mabena

3 replies

Absa

29 months ago

Poor service

Why is so difficult to get a personal loan from ABSA? I mean they check your credit profile and verify your documents and then keep quiet up until you call or keep sending them emails. Has ABSA lost its sense of urgency or loans are not a priority to them? I’m yet to get an update on my loan application

1 reply

Transunion Credit Bureau

29 months ago

Just unlock MY DAMN ACCOUNT

Transunion is becoming a ****. They sell us annual products then they lock your account half of the year! It has been 3 full months just trying to get my damn account unlocked and being sent from pillar to post. If that's not enough they just hang up on you. I am never renewing my annual subscription!

1 reply

Nedbank

30 months ago

Pathetic Service and no compassion for the elderly

I called MFC on behalf of my sickly elderly Aunt to have her Natis document sent to her. The lady I spoke to was accommodating and asked to speak to my Aunt for verification. She then asked my Aunt if she permitted me to speak on her behalf. She then gave me 2 options, one which they send the Natis as is, or 2 MFC would change ownership for us at a fee of R514. We were advised that once we have made the payment we should email the proof of payment with the car details and her ID number. We did that. Then they sent an email saying the email address used to send the document, was not the same email they have on record and now my Aunt needed to call in again for them to send the Natis. When I called, I got a very rude lady who asked to speak to the owner of the car and then proceeded to ask the 62-year questions like what is the make and year model of the vehicle, when was the debit date of your instalment, that time she paid off the car in 2018 and shes a pensioner. How the hell is she going to remember all of that? She then proceeded to say my Aunt failed the security questions and she would not assist us any further. How pathetic!!

0 replies

Motor Finance Corporation

30 months ago

Pathetic Service!!! No compassion towards the elderly!

I called MFC on behalf of my sickly elderly Aunt to have her Natis document sent to her. The lady I spoke to was accommodating and asked to speak to my Aunt for verification. She then asked my Aunt if she permitted me to speak on her behalf. She then gave me 2 options, one which they send the Natis as is, or 2 MFC would change ownership for us at a fee of R514. We were advised that once we have made the payment we should email the proof of payment with the car details and her ID number. We did that. Then they sent an email saying the email address used to send the document, was not the same email they have on record and now my Aunt needed to call in again for them to send the Natis. When I called, I got a very rude lady who asked to speak to the owner of the car and then proceeded to ask the 62-year questions like what is the make and year model of the vehicle, when was the debit date of your instalment, that time she paid off the car in 2018 and shes a pensioner. How the hell is she going to remember all of that? She then proceeded to say my Aunt failed the security questions and she would not assist us any further. How pathetic!!

0 replies

Capitec Bank

33 months ago

Pathetic Service

I have never experienced such incompetence from a Bank!!! They are busy emailing Lawyers and confirming that they have unfrozen my account, whilst they have not. Now the Lawyers are demanding their payment and both my online and app are still blocked from making any transaction. It would help to get competent staff to work on these sensitive issues!!!!

1 reply

Absa

34 months ago

Poor customer service.

ABSA can really mess you around when you need them the most. I app**** for an overdraft and they asked me to send documents eg a payslip to conclude my application. Now its almost a week I have to keep calling and asking what the status is, and they keep telling me a consultant will call to finalise the application but never do

2 replies

Vodacom

51 months ago

Pathetic service

It's so frustrating being a Vodacom customer because when you need assistance from their customer service agents, you get sent from pillar to post and no one knows what to do!!!! I did an upgrade on 31 March 2022, the phone never arrived, now cancelling that order has been a mission on its own, it's been a week now of me calling and asking for the order to be cancelled. CAN VODACOM CANCEL THE DAMN ORDER SO I CAN TAKE ANOTHER PHONE FROM VODACOM SHOP!!!!!!!!

3 replies

Sechaba M

Reviews

Dear Law For All Team, I am writing to formally express my disappointment and dissatisfaction with the manner in which I was recently treated by your agents, particularly on your WhatsApp support platform. I have been a loyal member of Law For All for a

Extremely Disappointing Experience with MiWay Insurance on the way they treat 3rd party claims

Pathetic Staff

Poor service

Just unlock MY DAMN ACCOUNT

Pathetic Service and no compassion for the elderly

Pathetic Service!!! No compassion towards the elderly!

Pathetic Service

Poor customer service.

Pathetic service

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