SM
Sechaba M
Active since Feb 2013
48
Reviews
0
Industries
Reviews
48 reviews1 month ago
Extremely Disappointing Experience with MiWay Insurance on the way they treat 3rd party claims
I am extremely disappointed with the service we have received from MiWay Insurance regarding a third-party claim involving my daughter’s brand-new vehicle that had only 390 km on the clock at the time of the incident. Their client left his lane and smashed into my daughter's car. All the required documentation was submitted to MiWay promptly. Despite this, the matter remains unresolved almost two full months later, and MiWay continues to inform us that the claim is undergoing "re-assessment." Initially, we requested that MiWay either repair the vehicle themselves or advise us which approved panel beaters we should use. They refused, stating that they do not handle third-party repairs directly. We were then instructed to send the vehicle to our panel beaters and obtain two quotations, which we did immediately and submitted as requested. Unfortunately, the vehicle has now been sitting at the panel beaters for nearly two months without any repairs being started, because MiWay has still not finalized the claim. This has left my daughter without her vehicle despite us fully complying with every request from the insurer. For a company that advertises efficiency and customer service, this experience has been frustrating, stressful, and extremely disappointing. It should not take this long to process a claim for a brand-new vehicle with minimal mileage, especially when we have already provided all necessary documentation. At this point, the process has turned out to be one of the worst insurance experiences we have encountered. I sincerely hope MiWay addresses this matter urgently and improves its handling of third-party claims in the future, as this will indirectly affect its client if we pursue legal action to have the car restored to its original state.
53 replies
25 months ago
Pathetic Staff
Vodacom and their rude and *********** staff is getting out of hand. I have too contracts with Vodacom, where I pay +-R 1400 an month and another one for R393 a month. Now Im trying to buy property and Vodacom has listed my accounts on the credit burea with a month installment of R 4700 for both contracts and this is affecting the what I can qualify for in terms of getting a bond. Now I have asked Vodacom to please send me a letter in their letterhead stating that I have 2 contracts and their monthly installments are 1400 and 393 so I can send to the bank as per the banks request. They are saying they dont do that if the bank does not accept the invoice then tough. Ive been a loyal Vodacom client for over a decade and now they are standing in the way of me getting my dream home. I will cancel all my contracts and move to another service provider! Even when I asked to speak to the supervisor she also didnt even take my call and said i must take the invoice or basically take a hike! The names of the agent and her supervisor are Zama Mbatha and Nonhlanhla Mabena
159 replies
25 months ago
Poor service
Why is so difficult to get a personal loan from ABSA? I mean they check your credit profile and verify your documents and then keep quiet up until you call or keep sending them emails. Has ABSA lost its sense of urgency or loans are not a priority to them? I’m yet to get an update on my loan application
56 replies
25 months ago
Just unlock MY DAMN ACCOUNT
Transunion is becoming a ****. They sell us annual products then they lock your account half of the year! It has been 3 full months just trying to get my damn account unlocked and being sent from pillar to post. If that's not enough they just hang up on you. I am never renewing my annual subscription!
56 replies
27 months ago
Pathetic Service and no compassion for the elderly
I called MFC on behalf of my sickly elderly Aunt to have her Natis document sent to her. The lady I spoke to was accommodating and asked to speak to my Aunt for verification. She then asked my Aunt if she permitted me to speak on her behalf. She then gave me 2 options, one which they send the Natis as is, or 2 MFC would change ownership for us at a fee of R514. We were advised that once we have made the payment we should email the proof of payment with the car details and her ID number. We did that. Then they sent an email saying the email address used to send the document, was not the same email they have on record and now my Aunt needed to call in again for them to send the Natis. When I called, I got a very rude lady who asked to speak to the owner of the car and then proceeded to ask the 62-year questions like what is the make and year model of the vehicle, when was the debit date of your instalment, that time she paid off the car in 2018 and shes a pensioner. How the hell is she going to remember all of that? She then proceeded to say my Aunt failed the security questions and she would not assist us any further. How pathetic!!
0 replies
27 months ago
Pathetic Service!!! No compassion towards the elderly!
I called MFC on behalf of my sickly elderly Aunt to have her Natis document sent to her. The lady I spoke to was accommodating and asked to speak to my Aunt for verification. She then asked my Aunt if she permitted me to speak on her behalf. She then gave me 2 options, one which they send the Natis as is, or 2 MFC would change ownership for us at a fee of R514. We were advised that once we have made the payment we should email the proof of payment with the car details and her ID number. We did that. Then they sent an email saying the email address used to send the document, was not the same email they have on record and now my Aunt needed to call in again for them to send the Natis. When I called, I got a very rude lady who asked to speak to the owner of the car and then proceeded to ask the 62-year questions like what is the make and year model of the vehicle, when was the debit date of your instalment, that time she paid off the car in 2018 and shes a pensioner. How the hell is she going to remember all of that? She then proceeded to say my Aunt failed the security questions and she would not assist us any further. How pathetic!!
0 replies
29 months ago
Pathetic Service
I have never experienced such incompetence from a Bank!!! They are busy emailing Lawyers and confirming that they have unfrozen my account, whilst they have not. Now the Lawyers are demanding their payment and both my online and app are still blocked from making any transaction. It would help to get competent staff to work on these sensitive issues!!!!
71 replies
30 months ago
Poor customer service.
ABSA can really mess you around when you need them the most. I app**** for an overdraft and they asked me to send documents eg a payslip to conclude my application. Now its almost a week I have to keep calling and asking what the status is, and they keep telling me a consultant will call to finalise the application but never do
262 replies
31 months ago
Inaccurate information
MFC declined my car finance for reasons that are not true. I have tried calling them to rectify but the line does not go through. So disappointed in this company.
0 replies
32 months ago
No response
I paid for my Duplicate Natis document on Monday the 21st of August 2023 to be delivered to my address. I was given a ref SB2308/03563/7053484904, but now when I try and find out if there can be a way to speed up the delivery process or maybe mark it as urgent, no one is responding to my emails. Calls are not even going through. This is so frustrating because I need these documents as in Yesterday.
792 replies
Review Distribution
5 Star
3 (6.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (10.416666666666666%)
1 Star
40 (83.33333333333333%)