Disappointed by Lack of Support and Professionalism From Law For All

I have been a member of Law For All for almost 3 to 4 years, and I am currently waiting for them to contact me regarding my case. I have a recording on my phone from 11 October 2025 where Law For All confirmed that they would take on my case.

Now, in May 2026, I have been informed that the legal representative who was previously handling my matter is no longer working there. The person who has now received my file is someone I do not want involved in my matter at all. I do not want him working on my case, and I do not want to see his name on any of my documents.

From my understanding, he appears unwilling to continue assisting with the matter, and he also does not seem to acknowledge the telephonic agreement between myself, as the policy holder, and Law For All as a valid agreement. I am currently waiting to hear what Law For All intends to do regarding this situation.

Should this not be resolved properly, I intend to lodge formal complaints against both Law For All and the individual involved with the Legal Practice Council (LPC), the National Financial Ombud Scheme (NFO), the FAIS Ombud, as well as public consumer platforms such as HelloPeter and Trustpilot.

If anyone else has experienced similar issues, you are welcome to contact me. I am already in contact with SA News Today, and this matter can be made public if necessary, including being escalated to investigative programs such as Carte Blanche and Devi Show.

We all pay our policies every month and deserve proper service and professional assistance when we need help. Clients should not be made to feel like they are a disturbance or a hassle simply for requesting the legal support they are paying for.

No thank you.