SR
Saya Recoveries
Verified Business
SR
Saya Recoveries
Verified Business
65 Reviews (last 12 months)
Responds in 660 hours 8 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Saya Recoveries faces severe and consistent criticism across virtually every dimension of its service. Customers overwhelmingly describe a company that is quick to collect payments but fails to provide paid-up letters, respond to communications, or resolve disputes. Rudeness from agents, unauthorized debits, pursuit of settled debts, and credit bureau issues dominate the feedback, painting a picture of systemic operational failure.
Top Strengths:
- •Customer Service & Professional Guidance: One customer praised supervisor Jade for resolving problems, securing a 60% discount, and showing genuine empathy after repeated poor experiences with other agents.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#26Ranked In Debt Management
660h 8mReply Time
-100 NPSUnlikely
Replied to 66% of negative reviews
Reply time on negative reviews: 675 hours 50 min
TrustIndex
0
Ranking
#26
in Debt Management
Avg Reply
660h 8m
NPS Score
-100
Recommended: Unlikely
Replied to 66% of negative reviews
Reply time on negative reviews: 675 hours 50 min
Review Distribution
1.1|65 Reviews
May '25 - Apr '26
5(1.7%)
4(0%)
3(0%)
2(3.4%)
1(94.9%)
5(1.7%)
4(0%)
3(0%)
2(3.4%)
1(94.9%)
Recent reviews (65)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBL
Bruce L
1 reviews | Active since Jan 2020
16 Mar 2026, 09:45
MtN and Saya ****
The most useless Company you can ever associate yourself with. All I can say is they want money and never reply back to give you a paid up letter. Them and MTN south africa are running a **** that preys on Consumers. They call-out everyday to pay n account,upon doing so they don't send correspondence or proof that you paid off an account. You have to run after everyday and they still don't help. Never pay them,if you're about to pay
Helpful (0)
|Replies (0)BL
Bruce L
1 reviews | Active since Jan 2020
16 Mar 2026, 09:45
MtN and Saya ****
The most useless Company you can ever associate yourself with. All I can say is they want money and never reply back to give you a paid up letter. Them and MTN south africa are running a **** that preys on Consumers. They call-out everyday to pay n account,upon doing so they don't send correspondence or proof that you paid off an account. You have to run after everyday and they still don't help. Never pay them,if you're about to pay
0
Replies (0)SR
AvdW
Anna van der Westhuizen
1 reviews | Active since Jan 2020
27 Feb 2026, 11:22
Absolutely Terrible - Bordering Harassment
I have complained about you guys before and I see that I am not the only one. You have been pestering me for years now for a payment that was done and settled in 2016. I sorted it out with you in 2018 when you demanded payment again and then confirmed that the debt is settled (i have yet to receive my paid up letter) but you showed up again in 2021 demanding payment. You are now in 2026 again demanding payment I SETTLED THIS IN 2016 STOP PESTERING ME!!!! Update your records and leave me alone please. This is bordering harassment!!!
Helpful (0)
|Replies (0)AvdW
Anna van der Westhuizen
1 reviews | Active since Jan 2020
27 Feb 2026, 11:22
Absolutely Terrible - Bordering Harassment
I have complained about you guys before and I see that I am not the only one. You have been pestering me for years now for a payment that was done and settled in 2016. I sorted it out with you in 2018 when you demanded payment again and then confirmed that the debt is settled (i have yet to receive my paid up letter) but you showed up again in 2021 demanding payment. You are now in 2026 again demanding payment I SETTLED THIS IN 2016 STOP PESTERING ME!!!! Update your records and leave me alone please. This is bordering harassment!!!
0
Replies (0)YN
AL
Andrea L
1 reviews | Active since Jan 2020
17 Feb 2026, 15:24
Saya Recoveries
I would give them less than 1 star. They are useless. They are continuously emailing me regarding a SARS debt which I have asked them over and over again to update their details with SARS as these funds was credited and stop . Even after providing them with evidence they still continue bothering me with this nonsense Who else can I report them to to make them STOP!!!!
Helpful (0)
|Replies (0)AL
Andrea L
1 reviews | Active since Jan 2020
17 Feb 2026, 15:24
Saya Recoveries
I would give them less than 1 star. They are useless. They are continuously emailing me regarding a SARS debt which I have asked them over and over again to update their details with SARS as these funds was credited and stop . Even after providing them with evidence they still continue bothering me with this nonsense Who else can I report them to to make them STOP!!!!
0
Replies (0)lB
lettie B
1 reviews | Active since Jan 2020
30 Jan 2026, 11:09
Pathetic service - Saya recoveries
It should actually be -5 for the rating. I've phoned them on several occasions to settle my mom-in-laws debt. On none of the occasions they picked up the account. All debts has been settled through Concept Recoveries on 13/01/2026. Today SAYA still deducted the money from her account and they refuse to assist me for refunding. I've called the ombudsman and will logged a formal complain through them for African Bank and Saya Recoveries.
Helpful (0)
|Replies (0)lB
lettie B
1 reviews | Active since Jan 2020
30 Jan 2026, 11:09
Pathetic service - Saya recoveries
It should actually be -5 for the rating. I've phoned them on several occasions to settle my mom-in-laws debt. On none of the occasions they picked up the account. All debts has been settled through Concept Recoveries on 13/01/2026. Today SAYA still deducted the money from her account and they refuse to assist me for refunding. I've called the ombudsman and will logged a formal complain through them for African Bank and Saya Recoveries.
0
Replies (0)LM
Livhuwani M
1 reviews | Active since Jan 2020
28 Jan 2026, 07:07
Saya dishonesty on the services
Good day i have an issue with mtn and saya recoveries i have paid all the money that i was told that i own .now the have add another money after 10 months i have paid the account and they dont say its for what , when i called the contact centre the hang up phone , MTN service is worse the 1000 is not apprearing on my creadit report is it was no longer there , I need my issue to be resilved as i have statement from so called Saya recoveries with 00 and now they making up stories and its affecting my score , i need help because this was not my issue not to disclose the total amount to me . i was advise by Gugu that i dont own anything to my suprise yesterday i was denied the payup letter. i was never called all this month that i still have a outstanding
Helpful (0)
|Replies (0)LM
Livhuwani M
1 reviews | Active since Jan 2020
28 Jan 2026, 07:07
Saya dishonesty on the services
Good day i have an issue with mtn and saya recoveries i have paid all the money that i was told that i own .now the have add another money after 10 months i have paid the account and they dont say its for what , when i called the contact centre the hang up phone , MTN service is worse the 1000 is not apprearing on my creadit report is it was no longer there , I need my issue to be resilved as i have statement from so called Saya recoveries with 00 and now they making up stories and its affecting my score , i need help because this was not my issue not to disclose the total amount to me . i was advise by Gugu that i dont own anything to my suprise yesterday i was denied the payup letter. i was never called all this month that i still have a outstanding
0
Replies (0)FM
Fazila M
1 reviews | Active since Jan 2020
16 Jan 2026, 09:49
DEMAND PAYMENT HARASSMENT
This useless organisation keeps sending me a demand for outstanding account despite me phoning them. Sending them email with Pop as well as on their whatsapp chat. They have the gall too keep calling but not fixing the problem. Rude as well.
Helpful (0)
|Replies (0)FM
Fazila M
1 reviews | Active since Jan 2020
16 Jan 2026, 09:49
DEMAND PAYMENT HARASSMENT
This useless organisation keeps sending me a demand for outstanding account despite me phoning them. Sending them email with Pop as well as on their whatsapp chat. They have the gall too keep calling but not fixing the problem. Rude as well.
0
Replies (0)