Settlement discount and paid up letter

The worst Service ever they have a mafia mentality. I do not understand why MTN is using them for collection unless if they have covered themselves with the same blanket. I made arrangements to pay MTN only to discover that from the money I was paying not all of it was going towards my account and they did not disclose it to me. Worse part your your information doesn't get updated at the bureau. I further requested that they give me a settlement discount offer so that I can settle the account they refused and stated that MTN has instructed them not to give discount.i have launched a formal complain against them with the CFDC which is the debt collector ombudsman and I encourage everyone who is being victimized by debt collectors to do the same especially saya Recoveries and MTN.