iMasFinance
Claimed Business
iMasFinance
Claimed Business
46 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, iMasFinance faces significant criticism around poor communication, unauthorized deductions, and unresolved refund requests. Customers frequently report being unable to reach consultants, with calls going unanswered and promised callbacks never materializing. Many reviewers describe ongoing salary deductions after policy cancellations, unauthorized debits, and lengthy delays in processing refunds. Insurance broker services, particularly roadside assistance and car hire, are highlighted as unreliable. The few positive reviews praise individual consultants for professionalism and the debt consolidation product for providing financial relief.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
34h 52mReply Time
-57 NPSUnlikely
Replied to 85% of negative reviews
Reply time on negative reviews: 36 hours 22 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
34 hours 52 minutes
NPS Score
-57
Recommended: Unlikely
Replied to 85% of negative reviews
Reply time on negative reviews: 36 hours 22 min
Review Distribution
1.4|46 Reviews
May '25 - Apr '26
5(9.3%)
4(0%)
3(4.7%)
2(0%)
1(86.1%)
5(9.3%)
4(0%)
3(4.7%)
2(0%)
1(86.1%)
Frequently Asked Questions About iMasFinance
Based on recent customer reviews, iMasFinance faces significant criticism around poor communication, unauthorized deductions, and unresolved refund requests. Customers frequently report being unable to reach consultants, with calls going unanswered and promised callbacks never materializing. Many reviewers describe ongoing salary deductions after policy cancellations, unauthorized debits, and lengthy delays in processing refunds. Insurance broker services, particularly roadside assistance and car hire, are highlighted as unreliable. The few positive reviews praise individual consultants for professionalism and the debt consolidation product for providing financial relief.
iMasFinance has a TrustIndex of 0 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 36 hours 22 min. Hellopeter has tracked iMasFinance across 594 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
Kay
1 reviews | Active since Jan 2020
18 Mar 2026, 07:35
Unauthorised deductions and endless excuses! Avoid at all costs.
If I could give IMAS Insurance Brokers zero stars, I would. I originally cancelled my policy with them because they consistently failed to assist me when I was actually in need. You would think cancelling would be the end of it, but it only got worse. After I officially cancelled, they still went ahead and ********ly deducted premiums from my account TWO more times. Trying to get my own money refunded has turned into an absolute nightmare. They have been giving me an endless, infuriating runaround. First, they blamed the delay on me, saying I didn't attach a copy of my ID. Once I sent that through, they completely changed their story and now have the audacity to claim they "never received the premiums" at all—even though they are the ones who deducted the money from my account! The sheer lack of accountability, competence, and professionalism is staggering. They are quick to take your money but will fight you tooth and nail to give it back when they make a mistake. Do not trust these brokers with your finances. I strongly advise taking your business elsewhere and would never recommend IMAS Insurance Brokers to anyone. Save yourself the immense headache.
Helpful (0)
|Replies (0)K
Kay
1 reviews | Active since Jan 2020
18 Mar 2026, 07:35
Unauthorised deductions and endless excuses! Avoid at all costs.
If I could give IMAS Insurance Brokers zero stars, I would. I originally cancelled my policy with them because they consistently failed to assist me when I was actually in need. You would think cancelling would be the end of it, but it only got worse. After I officially cancelled, they still went ahead and ********ly deducted premiums from my account TWO more times. Trying to get my own money refunded has turned into an absolute nightmare. They have been giving me an endless, infuriating runaround. First, they blamed the delay on me, saying I didn't attach a copy of my ID. Once I sent that through, they completely changed their story and now have the audacity to claim they "never received the premiums" at all—even though they are the ones who deducted the money from my account! The sheer lack of accountability, competence, and professionalism is staggering. They are quick to take your money but will fight you tooth and nail to give it back when they make a mistake. Do not trust these brokers with your finances. I strongly advise taking your business elsewhere and would never recommend IMAS Insurance Brokers to anyone. Save yourself the immense headache.
0
Replies (0)GG
Goodman G
1 reviews | Active since Jan 2020
17 Mar 2026, 14:47
Kaaaak imas bow they tell me I must pay my own car damages while I have insurance we're can I get R50000 for damages 💔 😢 for 2 ****en years not covered while deducting money for insurance
Kaaaaak and poor of helping clients I'm paying R2700 for car insurance,when time to claim they tell me about car inspection For 2 ****en years paying Y they didn't stop deducting if they c no inspection on my file
Helpful (0)
|Replies (0)GG
Goodman G
1 reviews | Active since Jan 2020
17 Mar 2026, 14:47
Kaaaak imas bow they tell me I must pay my own car damages while I have insurance we're can I get R50000 for damages 💔 😢 for 2 ****en years not covered while deducting money for insurance
Kaaaaak and poor of helping clients I'm paying R2700 for car insurance,when time to claim they tell me about car inspection For 2 ****en years paying Y they didn't stop deducting if they c no inspection on my file
0
Replies (0)RG
Rishaunn G
1 reviews | Active since Jan 2020
16 Mar 2026, 15:53
Imas no rewards payment *******
20 years of service, resigned, waiting for rewards refund, payment was due on 13 March 2026. Have WhatsApp screenshots, either no answer or being put through from dept to another. Promises and lies. It's clear I'll never see that money. GUYS STAY AWAY! I WOULDN'T RECOMMEND ANYBODY DOING BUSSINESS WITH IMAS. PS: WAITING FOR AUTOMATIC RESPONSE AS TO HOW IT WILL BE LOOKED INTO THE MATTER🤣
Helpful (0)
|Replies (0)RG
Rishaunn G
1 reviews | Active since Jan 2020
16 Mar 2026, 15:53
Imas no rewards payment *******
20 years of service, resigned, waiting for rewards refund, payment was due on 13 March 2026. Have WhatsApp screenshots, either no answer or being put through from dept to another. Promises and lies. It's clear I'll never see that money. GUYS STAY AWAY! I WOULDN'T RECOMMEND ANYBODY DOING BUSSINESS WITH IMAS. PS: WAITING FOR AUTOMATIC RESPONSE AS TO HOW IT WILL BE LOOKED INTO THE MATTER🤣
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 08:15
change in monthly installment
I am extremely disappointed with the level of service I’ve received regarding my vehicle finance query. To date, no one has come back to me, and it is a nightmare to get through your phoneline. I reached out with clear questions about discrepancies on my account — including why my interest rate is now 13.25% on a 2019 Toyota Corolla Quest, and why my monthly instalment has increased by over R1,000 in just three months. The only response I received was a request for my ID number, after which there has been complete silence. Despite following up again, I still have not received any feedback or clarification. As a customer, and especially as an employee who chose IEMAS expecting better value, this lack of communication and support is extremely frustrating. I am not seeing the benefits of being financed through IEMAS compared to major banks, and the poor response time makes the experience even worse. I expected transparency and assistance — instead, I’ve been left waiting with no answers. Very disappointing service.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 08:15
change in monthly installment
I am extremely disappointed with the level of service I’ve received regarding my vehicle finance query. To date, no one has come back to me, and it is a nightmare to get through your phoneline. I reached out with clear questions about discrepancies on my account — including why my interest rate is now 13.25% on a 2019 Toyota Corolla Quest, and why my monthly instalment has increased by over R1,000 in just three months. The only response I received was a request for my ID number, after which there has been complete silence. Despite following up again, I still have not received any feedback or clarification. As a customer, and especially as an employee who chose IEMAS expecting better value, this lack of communication and support is extremely frustrating. I am not seeing the benefits of being financed through IEMAS compared to major banks, and the poor response time makes the experience even worse. I expected transparency and assistance — instead, I’ve been left waiting with no answers. Very disappointing service.
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Replies (0)MZ
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 10:35
***** - *******
Got a call from Imas Insurance last month requesting me to take up Life Insurance cover with them. I declined because they are very expensive and I compared them to the Life Insurance from my bank. Guess what, they decided to debit my salary without my permission. I called yesterday morning and is awaiting feedback till now. What surprises me most is that their contact centre numbers i always very busy and you must wait for a consultant to call you back.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 10:35
***** - *******
Got a call from Imas Insurance last month requesting me to take up Life Insurance cover with them. I declined because they are very expensive and I compared them to the Life Insurance from my bank. Guess what, they decided to debit my salary without my permission. I called yesterday morning and is awaiting feedback till now. What surprises me most is that their contact centre numbers i always very busy and you must wait for a consultant to call you back.
0
Replies (0)MZ
Mxolisi Z
1 reviews | Active since Jan 2020
24 Feb 2026, 06:40
Imasfinance their in...
Imasfinance their interests are high i take loan last year February I pay R2999 BT today when I check my balance is R77000 guy its daylight ******* their I will pay till 2030 when I calculate it will be R180000 be careful guy with iMasfin finance
Helpful (0)
|Replies (0)MZ
Mxolisi Z
1 reviews | Active since Jan 2020
24 Feb 2026, 06:40
Imasfinance their in...
Imasfinance their interests are high i take loan last year February I pay R2999 BT today when I check my balance is R77000 guy its daylight ******* their I will pay till 2030 when I calculate it will be R180000 be careful guy with iMasfin finance
0
Replies (0)JF