Active since Aug 2016
7
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Reviews
7 reviews1 month ago
change in monthly installment
I am extremely disappointed with the level of service I’ve received regarding my vehicle finance query. To date, no one has come back to me, and it is a nightmare to get through your phoneline. I reached out with clear questions about discrepancies on my account — including why my interest rate is now 13.25% on a 2019 Toyota Corolla Quest, and why my monthly instalment has increased by over R1,000 in just three months. The only response I received was a request for my ID number, after which there has been complete silence. Despite following up again, I still have not received any feedback or clarification. As a customer, and especially as an employee who chose IEMAS expecting better value, this lack of communication and support is extremely frustrating. I am not seeing the benefits of being financed through IEMAS compared to major banks, and the poor response time makes the experience even worse. I expected transparency and assistance — instead, I’ve been left waiting with no answers. Very disappointing service.
53 replies
45 months ago
What good is the "benefit booster" if it can't be activated?
What good is the "benefit booster" if it can't be activated? I could not activate the benefit in time for a paed consultation and purchase of meds from my local pharmacy due to ongoing error on the app. Now I have to settle the doctor's bill and have incurred a prescription cost from my own pocket. Bonitas I need answers.
134 replies
45 months ago
Exceptional Service
I would like to compliment Lusanda Gumede's outstanding service. Her passion and drive is admirable, to say the least. I was initially referred to her by a friend. When I told her I would not be accepting her quote due to a cheaper premium elsewhere, she informed me that she was affiliated with the underwriter and beat the premium from the said broker. She always responds to my queries within minutes, goes out of her way to make sure my concerns are addressed, and always returns my calls. I have no doubt she will become successful in her aspirations with such a work ethic.
0 replies
47 months ago
Shocking service
My account was hacked and I have been trying to close it and open a new one for about a month now. What a nightmare it has been to say the least. Firstly I was told to get my existing account to a zero balance which I did. Then when I went to the bank was told that I needed to move the remaining cents from all my pocket accounts including my world account, which took me about + 30 mins to do in the bank as I had to move around cents to Capitec account. Finally after that tedious exercise when the account was zero was told there is an error in closing the account??? That was last week Tuesday. Today is Monday and I still have not been assisted! I am fast approaching my salary date I still don’t have a working account and what about my debit orders?? Shocking service and I really liked the bank as I have been saving a lot but the service is shocking!!!!
134 replies
47 months ago
Stellar service
I am sincerely grateful and amazed at the service received from Garth Pillay in trying to get me the best cover for my vehicle. He managed not only to get me cover once but twice, as my initial policy lapsed. He truly bends backwards for his clients and I wish him all the success the world has to offer for his amazing work ethic
0 replies
104 months ago
Treated like royality
I went to the store to exchange the size of my daughter's jean and lost the slip. I had bought the jean about 3 weeks ago and thought I would be unsuccessful in my request. With no hassle Mr. Kwatlishi assisted me with such humility and a great attitude, what an example to his staff. He also assisted me with the replacement of my thank you card which I lost a few days ago with my purse. Keep up the excellent service and VIP treatment!!
122 replies
107 months ago
'Smart' Classic Plan. Nothing Smart about this plan!!
<p>I have been with Discovery since 2010 via my employer. I was on the Class Delta Plan. Then last year I did the most stupid thing by switching plans without reading the 'fine print'. Because my savings depreciate in the middle of the year, I truly believed the Smart classic plan was value for money because it caters to basic health care. Oh boy was I wrong. Firstly I got the shock of my life when I discovered my family GP of over 15 years is not on this network,secondly I found out that for every consultation I needed to pay R50 up front with no dispensary of medication. Lastly, when you are given a script,you pay R10.00 for every item you purchase. This plan costs me about R2,200.00 for both me and my daughter. WHAT AM I PAYING MEDICAL AID FOR!!Even the key care plan is much better. Please s**** this plan as it is doing nothing for your clients. Extremely unhappy customer!</p>
112 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)