Terrible accommodation

What a disappointment, they advertise the accommodation with aircon, coffee machine, dstv and on arrival we found a room with two rooms inside with a bathroom that the shower has no door the basin tap is lose, the kitchen area there is no kettle, cups, glasses or any cutlery waht so ever, the light switches are lose and a hazard for electrical shock, we booked for 3 nights but only stayed one night as the conditions wouldn't have been liveable for the 3 nights so we left the Saturday morning and booked into another guest house, after lodging a complaint with bookings.com they told us to contact the Kaste Guest house and request a refund, which we did and were told that we need to ewallet one night's accommodation(which we already paid the 3 nights) and bookings.com needs to refund us the balance needless to say we are still waiting, I don't know how these places make it on the bookings.com data base with the false information and advertising.