Complain about a male nurse refusing to offer us medical assistance.

We having a problem with a male nurse by the name of Mr Wesi. He's on duty for the night but he's reluctant to offer my young brother medical help. He's having nose bleed and urgent because it started yesterday. We explained the whole story to Mr Wesi that He has lost a lot of blood since yesterday. But to our surprise, he's ignoring us and giving us attitude saying that he can't be for the whole night to help us.