KA
Kayla and daughters
Unclaimed Business
KA
AI Review Summary
Based on recent customer reviews, Kayla and daughters faces severe criticism across all feedback received. Customers report lengthy delivery delays, often exceeding four to six weeks, with orders allegedly sourced from China despite the business presenting itself as a Cape Town boutique. Multiple reviewers describe receiving no products at all, while others report receiving poor quality garments made from cheap fabrics at inflated prices. Communication with the representative "Nina" is described as initially polite but ultimately unresponsive, with refund and cancellation requests going unanswered.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|11 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Kayla and daughters
Based on recent customer reviews, Kayla and daughters faces severe criticism across all feedback received. Customers report lengthy delivery delays, often exceeding four to six weeks, with orders allegedly sourced from China despite the business presenting itself as a Cape Town boutique. Multiple reviewers describe receiving no products at all, while others report receiving poor quality garments made from cheap fabrics at inflated prices. Communication with the representative "Nina" is described as initially polite but ultimately unresponsive, with refund and cancellation requests going unanswered.
Kayla and daughters has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Kayla and daughters across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
Sue G
1 reviews | Active since Jan 2020
17 Mar 2026, 11:54
NOT A SOUTH AFRICAN COMPANY
Not even worth a 1 star. This company brags about being a Cape Town company which was why I ordered from them, but in fact all they are doing is fronting for orders they place from China. I waited almost 3 months for my order. Had no response from the company when queried my order. There is no physical contact number on their website - red herring. My top eventually arrived (had to collect it from the post office) and it certainly is not what was advertised. Cheap synthetic materials and poor quality. Not what was advertised. Sadly wont order from them again.
Helpful (0)
|Replies (0)SG
Sue G
1 reviews | Active since Jan 2020
17 Mar 2026, 11:54
NOT A SOUTH AFRICAN COMPANY
Not even worth a 1 star. This company brags about being a Cape Town company which was why I ordered from them, but in fact all they are doing is fronting for orders they place from China. I waited almost 3 months for my order. Had no response from the company when queried my order. There is no physical contact number on their website - red herring. My top eventually arrived (had to collect it from the post office) and it certainly is not what was advertised. Cheap synthetic materials and poor quality. Not what was advertised. Sadly wont order from them again.
0
Replies (0)CW
Catherine W
1 reviews | Active since Jan 2020
6 Mar 2026, 19:42
Is this another con? I hope not.
I placed an order for 2 swim suits 2 January 2026. I am still waiting for them. Initially when I queried the delay, Nina responded and said they are on their way. I thought I was ordering from a Cape Town based store as it has a .co.za address, but when I queried that Nina told me they source their clothing out of the country although they are Cape Town based. According to the tracking option, my order arrived in the country in the first week of January. I am now getting no response from Nina or anyone else. I requested a refund if they can't deliver the product but have heard absolutely nothing further.
Helpful (0)
|Replies (0)CW
Catherine W
1 reviews | Active since Jan 2020
6 Mar 2026, 19:42
Is this another con? I hope not.
I placed an order for 2 swim suits 2 January 2026. I am still waiting for them. Initially when I queried the delay, Nina responded and said they are on their way. I thought I was ordering from a Cape Town based store as it has a .co.za address, but when I queried that Nina told me they source their clothing out of the country although they are Cape Town based. According to the tracking option, my order arrived in the country in the first week of January. I am now getting no response from Nina or anyone else. I requested a refund if they can't deliver the product but have heard absolutely nothing further.
0
Replies (0)KJ
Ken J
1 reviews | Active since Jan 2020
28 Feb 2026, 07:01
Kayla and daughters are a ******* company - a ****
Fully agree with all the previous reviews. Also thought they were a Cape Town company. Ordered 2 tops for my wife. Also EVENTUALLY received the parcel. Absolute *******. When I wanted to return, I was told I could keep the items and order another to the same value. I just had to pay the shipping costs (another R205). Nothing has arrived. Also had dealings with "Nina". Very polite, but no action at all. This whole process started did-December.
Helpful (0)
|Replies (0)KJ
Ken J
1 reviews | Active since Jan 2020
28 Feb 2026, 07:01
Kayla and daughters are a ******* company - a ****
Fully agree with all the previous reviews. Also thought they were a Cape Town company. Ordered 2 tops for my wife. Also EVENTUALLY received the parcel. Absolute *******. When I wanted to return, I was told I could keep the items and order another to the same value. I just had to pay the shipping costs (another R205). Nothing has arrived. Also had dealings with "Nina". Very polite, but no action at all. This whole process started did-December.
0
Replies (0)MM
Megan M
1 reviews | Active since Jan 2020
27 Feb 2026, 14:10
Kaput Kayla & daughters
I ordered 2 blouses from this company on 1 January at considerable cost and there has been no sign of them. Initially, in answer to my queries, I was told that the goods had been held up at customs. This came as quite a surprise as the company present themselves as Cape Town based. Nevertheless, I was happy to wait for a reasonable time, but recently, there has been no response to my queries. I can only assume that this is a ****. Do not be taken in by the beautiful items of clothing that will never appear!
Helpful (0)
|Replies (0)MM
Megan M
1 reviews | Active since Jan 2020
27 Feb 2026, 14:10
Kaput Kayla & daughters
I ordered 2 blouses from this company on 1 January at considerable cost and there has been no sign of them. Initially, in answer to my queries, I was told that the goods had been held up at customs. This came as quite a surprise as the company present themselves as Cape Town based. Nevertheless, I was happy to wait for a reasonable time, but recently, there has been no response to my queries. I can only assume that this is a ****. Do not be taken in by the beautiful items of clothing that will never appear!
0
Replies (0)aS
alison S
1 reviews | Active since Jan 2020
26 Feb 2026, 13:18
Kayla & Daughters, Cape Town
I ordered and paid for a blouse from Kayla & Daughter's website on January 4th 2026. The transaction was confirmed but the confirmation I received identified someone else as the purchaser of a different item in another year. My query was answered by Nina at info@kayla&daughters.com explaining the "mix up", seemingly rectifying it and stating that my order was indeed placed on January 4th, ready on January 5th and in transit on January 21st. I received this on January 29th, "Please rest assured that your order has not been lost and is actively progressing. Delivery is expected shortly. If it is not delivered within the next few working days, we will escalate the matter with the courier on your behalf and update you accordingly". Premium shipping is listed as the company handling delivery, they have no record of my tracking number. Is this gross inefficiency or straight theft. The blouse, "Playful Hens" cost R799.00 including shipping. Kayla and Daughters have my money and my blouse. If indeed it ever existed.
Helpful (0)
|Replies (0)aS
alison S
1 reviews | Active since Jan 2020
26 Feb 2026, 13:18
Kayla & Daughters, Cape Town
I ordered and paid for a blouse from Kayla & Daughter's website on January 4th 2026. The transaction was confirmed but the confirmation I received identified someone else as the purchaser of a different item in another year. My query was answered by Nina at info@kayla&daughters.com explaining the "mix up", seemingly rectifying it and stating that my order was indeed placed on January 4th, ready on January 5th and in transit on January 21st. I received this on January 29th, "Please rest assured that your order has not been lost and is actively progressing. Delivery is expected shortly. If it is not delivered within the next few working days, we will escalate the matter with the courier on your behalf and update you accordingly". Premium shipping is listed as the company handling delivery, they have no record of my tracking number. Is this gross inefficiency or straight theft. The blouse, "Playful Hens" cost R799.00 including shipping. Kayla and Daughters have my money and my blouse. If indeed it ever existed.
0
Replies (0)MM
Michelle M
1 reviews | Active since Jan 2020
23 Feb 2026, 07:24
order not received
Bought the Sofia Jacket on the 5th of January, order #2995 paid R809.10 and been trying to get hold of them regarding my order which I'm still waiting for feedback
Helpful (0)
|Replies (0)MM
Michelle M
1 reviews | Active since Jan 2020
23 Feb 2026, 07:24
order not received
Bought the Sofia Jacket on the 5th of January, order #2995 paid R809.10 and been trying to get hold of them regarding my order which I'm still waiting for feedback
0
Replies (0)DH
Darlene H
1 reviews | Active since Jan 2020
19 Feb 2026, 07:11
Do not Trust this company
Do not deal with this company - they pretend to be a Cape Town boutique handcrafting highend clothing - the garments come from China. My order was placed on 1 January. I was assured courier delivery to my door and have now got, today a SMS to go to a Post Office. It apparently has finally arrived. I will write another review once I receive the items.
Helpful (0)
|Replies (0)DH
Darlene H
1 reviews | Active since Jan 2020
19 Feb 2026, 07:11
Do not Trust this company
Do not deal with this company - they pretend to be a Cape Town boutique handcrafting highend clothing - the garments come from China. My order was placed on 1 January. I was assured courier delivery to my door and have now got, today a SMS to go to a Post Office. It apparently has finally arrived. I will write another review once I receive the items.
0
Replies (0)LA