Is this another con? I hope not.

I placed an order for 2 swim suits 2 January 2026. I am still waiting for them. Initially when I queried the delay, Nina responded and said they are on their way. I thought I was ordering from a Cape Town based store as it has a .co.za address, but when I queried that Nina told me they source their clothing out of the country although they are Cape Town based. According to the tracking option, my order arrived in the country in the first week of January. I am now getting no response from Nina or anyone else. I requested a refund if they can't deliver the product but have heard absolutely nothing further.