Kayla & Daughters, Cape Town

I ordered and paid for a blouse from Kayla & Daughter's website on January 4th 2026. The transaction was confirmed but the confirmation I received identified someone else as the purchaser of a different item in another year. My query was answered by Nina at info@kayla&daughters.com explaining the "mix up", seemingly rectifying it and stating that my order was indeed placed on January 4th, ready on January 5th and in transit on January 21st. I received this on January 29th, "Please rest assured that your order has not been lost and is actively progressing. Delivery is expected shortly. If it is not delivered within the next few working days, we will escalate the matter with the courier on your behalf and update you accordingly". Premium shipping is listed as the company handling delivery, they have no record of my tracking number. Is this gross inefficiency or straight theft. The blouse, "Playful Hens" cost R799.00 including shipping. Kayla and Daughters have my money and my blouse. If indeed it ever existed.