KF
Kelfords Ford
Claimed Business
KF
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
4.3|6 Reviews
Jun '25 - May '26
5(83.3%)
4(0%)
3(0%)
2(0%)
1(16.7%)
5(83.3%)
4(0%)
3(0%)
2(0%)
1(16.7%)
Frequently Asked Questions About Kelfords Ford
Kelfords Ford has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Kelfords Ford across 137 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceyJ
yushreeq J
1 reviews | Active since Jan 2020
6 Mar 2026, 09:47
Best of the Best!
Great experience at Kelfords Ford. The staff were incredibly helpful, friendly, and professional from start to finish. They took the time to answer my questions and made the whole process smooth and stress-free. I really appreciate the excellent service and would definitely recommend them to anyone looking for a reliable dealership.
Helpful (0)
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yushreeq J
1 reviews | Active since Jan 2020
6 Mar 2026, 09:47
Best of the Best!
Great experience at Kelfords Ford. The staff were incredibly helpful, friendly, and professional from start to finish. They took the time to answer my questions and made the whole process smooth and stress-free. I really appreciate the excellent service and would definitely recommend them to anyone looking for a reliable dealership.
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Replies (0)SQ
Samantha Q
1 reviews | Active since Jan 2020
6 Mar 2026, 09:46
Customer service
The staff was very friendly and helpful.The customer service was top notch.
Helpful (0)
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Samantha Q
1 reviews | Active since Jan 2020
6 Mar 2026, 09:46
Customer service
The staff was very friendly and helpful.The customer service was top notch.
0
Replies (0)JP
Johann P
1 reviews | Active since Jan 2020
6 Mar 2026, 09:23
Best Ford agent in SA
This place is great! Friendly people from the minute you walk in. Part dept more efficient than any other place I’ve visited. Best coffee in town available at their coffee shop. Just overall a great experience.
Helpful (0)
|Replies (0)JP
Johann P
1 reviews | Active since Jan 2020
6 Mar 2026, 09:23
Best Ford agent in SA
This place is great! Friendly people from the minute you walk in. Part dept more efficient than any other place I’ve visited. Best coffee in town available at their coffee shop. Just overall a great experience.
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Replies (0)RS
Robyn S
1 reviews | Active since Jan 2020
5 Mar 2026, 19:02
HIGHLY RECOMMENDED
Great staff, helpful and very friendly. Thank you very much to the team for making me feel welcome whenever I step into the dealer. From drivers to the washbay staff to the technicians to the reception to the salesmans every single staff member that works at Kelfords are beyond friendly and don't forget about the the amazing coffee they have as well. Will definitely recommend.
Helpful (0)
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Robyn S
1 reviews | Active since Jan 2020
5 Mar 2026, 19:02
HIGHLY RECOMMENDED
Great staff, helpful and very friendly. Thank you very much to the team for making me feel welcome whenever I step into the dealer. From drivers to the washbay staff to the technicians to the reception to the salesmans every single staff member that works at Kelfords are beyond friendly and don't forget about the the amazing coffee they have as well. Will definitely recommend.
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Replies (0)JvdH
Jacobus van der Hoven
1 reviews | Active since Jan 2020
30 Jan 2026, 09:33
⭐ Extremely Poor Service and Unprofessional – Would Not Recommend
Kelfords Ford Somerset West has been an absolute nightmare to deal with. For nearly two months, their communication was virtually nonexistent. I had to constantly phone them myself just to get any updates on my vehicle. No calls, no feedback, no sense of urgency — nothing. Ironically, the only time they suddenly started phoning me was once the vehicle was supposedly ready for collection. They called me three times, specifically instructing me to come and fetch my vehicle over a 2-day period. When I arrived, however, they refused to release my vehicle because someone else had an outstanding account with them. How another customer’s debt could possibly justify withholding my vehicle is beyond comprehension. This entire experience has been a complete waste of time and shows a shocking lack of communication, internal coordination, and basic professionalism. Giving customers conflicting instructions and then holding a vehicle hostage due to an unrelated issue is completely unacceptable. I would never use Kelfords Ford Somerset West again, and I strongly advise others to think twice before dealing with this dealership.
Helpful (0)
|Replies (0)JvdH
Jacobus van der Hoven
1 reviews | Active since Jan 2020
30 Jan 2026, 09:33
⭐ Extremely Poor Service and Unprofessional – Would Not Recommend
Kelfords Ford Somerset West has been an absolute nightmare to deal with. For nearly two months, their communication was virtually nonexistent. I had to constantly phone them myself just to get any updates on my vehicle. No calls, no feedback, no sense of urgency — nothing. Ironically, the only time they suddenly started phoning me was once the vehicle was supposedly ready for collection. They called me three times, specifically instructing me to come and fetch my vehicle over a 2-day period. When I arrived, however, they refused to release my vehicle because someone else had an outstanding account with them. How another customer’s debt could possibly justify withholding my vehicle is beyond comprehension. This entire experience has been a complete waste of time and shows a shocking lack of communication, internal coordination, and basic professionalism. Giving customers conflicting instructions and then holding a vehicle hostage due to an unrelated issue is completely unacceptable. I would never use Kelfords Ford Somerset West again, and I strongly advise others to think twice before dealing with this dealership.
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Replies (0)D
Donay
1 reviews | Active since Jan 2020
14 Apr 2025, 12:42
Disappointed
I have made contact early the morning to try and get a booking for my vehicle as I had a mechanical breakdown. I was told on two occasions that I would be phoned. I was phoned once. As I answered the call dropped. I tried calling for a 3rd time and my call was dropped. Very disappointed in the service received. Please do better.
Helpful (0)
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Donay
1 reviews | Active since Jan 2020
14 Apr 2025, 12:42
Disappointed
I have made contact early the morning to try and get a booking for my vehicle as I had a mechanical breakdown. I was told on two occasions that I would be phoned. I was phoned once. As I answered the call dropped. I tried calling for a 3rd time and my call was dropped. Very disappointed in the service received. Please do better.
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Replies (0)CW
Chrisna W
1 reviews | Active since Jan 2020
21 Feb 2025, 05:36
Fantastic!!!
Absolutely amazing, I cannot recommend them enough for after sales experience. From looking into my vehicle when I drop in for a quick look, to the culture and the vibe they create when you come in for a service. Pancake Friday's for example? Where have you seen such efforts to go out of your way to treat your customers - please give then a go.
Helpful (0)
|Replies (0)CW
Chrisna W
1 reviews | Active since Jan 2020
21 Feb 2025, 05:36
Fantastic!!!
Absolutely amazing, I cannot recommend them enough for after sales experience. From looking into my vehicle when I drop in for a quick look, to the culture and the vibe they create when you come in for a service. Pancake Friday's for example? Where have you seen such efforts to go out of your way to treat your customers - please give then a go.
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Replies (0)