Dissatisfied buyer

I purchased a property through Keller Williams Property last year in September. When viewing the property I identified defects (roof leaks) which were included and identified in the Offer to Purchase and the Sales Contract.

When I took occupation of the property I was assured by your sales agent that the defects had been repaired. When they started leaking, I then contacted the conveyancing attorneys (ESI) to request proof that the repairs had, in fact, been carried out. They could not provide me with invoices for both repairs.

Now, should your agent not have ensured that the leaks had been repaired by the sellers before assuring me that they had been?

Your sales agent has now referred me back to the conveyancing attorneys, who have informed my lawyer (as I am planning to sue) that the sellers have refused to allow them to provide my attorney with contact details so that he can issue them with a letter of demand.

Is this how your company treats its clients? By shrugging its shoulders?

I am appalled by the lack of due diligence, care, and after-sales treatment shown by your sales agent, as he looked me in the eye and confirmed that the repairs had been done.

I am certainly planning to spread the word so that potential future buyers know what to expect from Keller Williams.

This has not been the pleasant experience buying a home is meant to be.