KJ
Kelly Jaynes cakes
Unclaimed Business
KJ
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Kelly Jaynes cakes
Kelly Jaynes cakes has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Kelly Jaynes cakes across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCA
Candice A
1 reviews | Active since Jan 2020
17 Dec 2025, 09:30
Repeated order errors and unclear booking process
I have had repeated issues with Kelly Jaynes Cake Boutique at Dainfern Square. On two separate occasions, we went into the store and ordered a strawberry cheesecake. On collection, we were given a chocolate cheesecake instead. Staff insisted both times that this is what we ordered. This is not something we would have ordered, as nobody in our household eats chocolate cheesecake. After the second incident, I contacted the business via WhatsApp. I was apologised to and advised to place future orders directly via WhatsApp on that number to avoid further errors. On 6 December, I followed that instruction and placed an order via WhatsApp for my granddaughter’s birthday cake. She is visiting from overseas and celebrating her fourth birthday. We discussed the cake size and decoration. I received no request for an order form, no payment request, and no indication that a deposit was required. Based on the conversation, I reasonably believed the order was confirmed. This morning, eleven days later, I received a message stating that the business was fully booked. When I asked whether my cake order would still be made, I was told it would not be, as no order form had been sent and no 50 percent deposit had been paid. This requirement had never been communicated during the ordering process. My response explaining this was met only with “Apologies for the inconvenience caused.” The issue here is not capacity, but poor communication and a lack of clear ordering procedures. After multiple incorrect orders and a confirmed WhatsApp instruction that still resulted in a cancelled cake days before a child’s birthday, I cannot recommend this business.
Helpful (0)
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Candice A
1 reviews | Active since Jan 2020
17 Dec 2025, 09:30
Repeated order errors and unclear booking process
I have had repeated issues with Kelly Jaynes Cake Boutique at Dainfern Square. On two separate occasions, we went into the store and ordered a strawberry cheesecake. On collection, we were given a chocolate cheesecake instead. Staff insisted both times that this is what we ordered. This is not something we would have ordered, as nobody in our household eats chocolate cheesecake. After the second incident, I contacted the business via WhatsApp. I was apologised to and advised to place future orders directly via WhatsApp on that number to avoid further errors. On 6 December, I followed that instruction and placed an order via WhatsApp for my granddaughter’s birthday cake. She is visiting from overseas and celebrating her fourth birthday. We discussed the cake size and decoration. I received no request for an order form, no payment request, and no indication that a deposit was required. Based on the conversation, I reasonably believed the order was confirmed. This morning, eleven days later, I received a message stating that the business was fully booked. When I asked whether my cake order would still be made, I was told it would not be, as no order form had been sent and no 50 percent deposit had been paid. This requirement had never been communicated during the ordering process. My response explaining this was met only with “Apologies for the inconvenience caused.” The issue here is not capacity, but poor communication and a lack of clear ordering procedures. After multiple incorrect orders and a confirmed WhatsApp instruction that still resulted in a cancelled cake days before a child’s birthday, I cannot recommend this business.
0
Replies (0)BM
Blessing M
1 reviews | Active since Jan 2020
19 Jul 2024, 10:49
kelly jaynes
Theyre cakes a re so amaizing.I ordered for my babys first birthday and it was the best decesion ever buying from them
Helpful (0)
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Blessing M
1 reviews | Active since Jan 2020
19 Jul 2024, 10:49
kelly jaynes
Theyre cakes a re so amaizing.I ordered for my babys first birthday and it was the best decesion ever buying from them
0
Replies (0)KM
Katekile M
1 reviews | Active since Jan 2020
16 Aug 2022, 12:14
Dry cake
I first ordered a cake online and communicated with the shop via email, I specifically asked that they should have baby boy deco colours on the cake and a happy 1 month messaging on the cake, I was given a price and then I paid for it including delivery. I ordered the cake a week before the date I wanted the cake for, and to my surprise I received something totally different with nothing close to my specifications and to add salt to the wound, the cake came with a mini-Jameson bottle, can you imagine such a cake with alcohol for a 1-month-old baby celebration!!!! I communicated my unsatisfaction on email and the person replied apologizing that they missed my spec for some reason, the cake was already delivered so I had take the cake as is. Now I thought for my baby's 6-month-old milestone I wanted to order a cute half cake with them and this time around I would rather go to the shop directly as the previous time they didn’t take my instructions, so face to face communication should be better this time around. I went a week before the required date and made the order and paid for the cake then, mind you there was a back and forth about how 15cm will not work for the half cake design I wanted so I should rather get a 20cm which is obviously more expensive. Come Saturday the day of collection I go and fetch the cake at their shop and go home. Later that evening we cut the cake to eat it and we are met with such a disappointment to say the least. The cake was dry almost stale like. We couldn’t eat the cake so left it and took it back to the shop the Sunday. Now when we got there the manager touched it and said she thinks its fine and there is nothing wrong with the cake. She took my number and said they would get back to me. The next day the owner Kelly emailed me and said she also had a taste and that’s how they make their cakes and I quote “firmer sponge is used for decorated cakes”! Now it is not the first time I get decorated cakes from bakeries so statement is simply an excuse for their poor quality cake. Multiple people tasted that cake and it simply was not good enough especially for a bakery that is situated at an upmarket area like Dainfern. I requested a refund and Kelly refused as she says their dry cakes are of standard. The managers at the store are useless because they can’t take any action and have to wait for Kelly who is never around to make a decision. Customer service is not good at all and I was very disappointed about the way I was treated and that low quality dry cake and lost out on money on a cake I couldn’t eat at all. She doesn’t do refunds nor does she compensate in any other way just shows how her business is ran and I will never ever take my hard earned money to her ever again! Do yourself a favour and take your money else where because if they are not making wrong orders with alcohol for infants they are making dry cakes and I assure you the owner will not take accountability whatsoever!
Helpful (0)
|Replies (0)KM
Katekile M
1 reviews | Active since Jan 2020
16 Aug 2022, 12:14
Dry cake
I first ordered a cake online and communicated with the shop via email, I specifically asked that they should have baby boy deco colours on the cake and a happy 1 month messaging on the cake, I was given a price and then I paid for it including delivery. I ordered the cake a week before the date I wanted the cake for, and to my surprise I received something totally different with nothing close to my specifications and to add salt to the wound, the cake came with a mini-Jameson bottle, can you imagine such a cake with alcohol for a 1-month-old baby celebration!!!! I communicated my unsatisfaction on email and the person replied apologizing that they missed my spec for some reason, the cake was already delivered so I had take the cake as is. Now I thought for my baby's 6-month-old milestone I wanted to order a cute half cake with them and this time around I would rather go to the shop directly as the previous time they didn’t take my instructions, so face to face communication should be better this time around. I went a week before the required date and made the order and paid for the cake then, mind you there was a back and forth about how 15cm will not work for the half cake design I wanted so I should rather get a 20cm which is obviously more expensive. Come Saturday the day of collection I go and fetch the cake at their shop and go home. Later that evening we cut the cake to eat it and we are met with such a disappointment to say the least. The cake was dry almost stale like. We couldn’t eat the cake so left it and took it back to the shop the Sunday. Now when we got there the manager touched it and said she thinks its fine and there is nothing wrong with the cake. She took my number and said they would get back to me. The next day the owner Kelly emailed me and said she also had a taste and that’s how they make their cakes and I quote “firmer sponge is used for decorated cakes”! Now it is not the first time I get decorated cakes from bakeries so statement is simply an excuse for their poor quality cake. Multiple people tasted that cake and it simply was not good enough especially for a bakery that is situated at an upmarket area like Dainfern. I requested a refund and Kelly refused as she says their dry cakes are of standard. The managers at the store are useless because they can’t take any action and have to wait for Kelly who is never around to make a decision. Customer service is not good at all and I was very disappointed about the way I was treated and that low quality dry cake and lost out on money on a cake I couldn’t eat at all. She doesn’t do refunds nor does she compensate in any other way just shows how her business is ran and I will never ever take my hard earned money to her ever again! Do yourself a favour and take your money else where because if they are not making wrong orders with alcohol for infants they are making dry cakes and I assure you the owner will not take accountability whatsoever!
0
Replies (0)MM
Metsa M
1 reviews | Active since Jan 2020
15 Mar 2021, 13:51
Kelly Jaynes refused to refund me
Kelly Jaynes cakes are a rip off, after i had sent them a wattsup in which i was asking whether i will receive my refund, i was told i should come and bring the stands. WHEN I GOT TO THE STORE, i was told to leave my banking details which will be used to refund me. The next thing i get an email telling me how they wont refund me since i brought the stands back after the stipulated time period. The reason i sent the wattsup was to confirm if i will receive the refund or not and clearly stated that the wedding was in December. After this confirmation i wasted time and petrol driving to Kelly Jaynes, and still they refuse to give me a refund. A complete rip off. I will never recommend these people ever for future use. I have also included this review on all social media platforms. Sometimes supporting local comes with such bad experiences.
Helpful (0)
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Metsa M
1 reviews | Active since Jan 2020
15 Mar 2021, 13:51
Kelly Jaynes refused to refund me
Kelly Jaynes cakes are a rip off, after i had sent them a wattsup in which i was asking whether i will receive my refund, i was told i should come and bring the stands. WHEN I GOT TO THE STORE, i was told to leave my banking details which will be used to refund me. The next thing i get an email telling me how they wont refund me since i brought the stands back after the stipulated time period. The reason i sent the wattsup was to confirm if i will receive the refund or not and clearly stated that the wedding was in December. After this confirmation i wasted time and petrol driving to Kelly Jaynes, and still they refuse to give me a refund. A complete rip off. I will never recommend these people ever for future use. I have also included this review on all social media platforms. Sometimes supporting local comes with such bad experiences.
0
Replies (0)