Kelvin lodge

Good day I booked for holiday for ten days this was prior to lockdown, and paid deposit, when December came the President informed the country that COVID-19 is at its high n beaches n other entertainment areas will be closed so we informed the owner Merliyn about this and told her that we are traveling with kids and it’s risky taking into account the fact that Durban is now labeled a hot spot, we don’t want to risk with our lives n that of the kids. They moved our booking to January 2021, this was done on 15 December 2020, on 28 December the country went to level 3 lock down and I then again informed them that due to the lockdown and the increasing cases we still don’t see how we can seriously risk with the lives of our kids. The owner said we are COVID compliant and told her how does that have to do with risking our lives. Cause the reasons we wanted to go there are all closed n the place is a hot spot. She didn’t want to refund our money n said it’s policy. The lodge cares about policy over the lives of people. And that owner is a rude person.