Ford Umgeni - Useless - Poor Customer Service- Regrets Buying A Ford

On the 28 May 2021 I took my vehicle to Ford umgeni because my Ford Figo 2018 Model is unable to lock. I spoke to Pearl and Natasha(Manager) who advised me to bring a spare key on the 4 June 21 as this was the day they booked my vehicle in to look at it. On the 4 June Natasha got the technician to look at the vehicle...The Technician later advised that he was unable to fix the lock as they would have to order parts. Today 11 June i called and spoke to Pearl who advised that the parts have arrived she then transferred me to the Technician who says that they do not have the availability to fix my vehicle this month and they given me the 6 July to bring my car in.

Within this time, i am unable to lock my vehicle and i am able to use this vehicle to go anywhere and even parked at home it is not safe as it not able to lock. The insurance will not pay out if the vehicle gets stolen as it was not locked at the first place. The people at Ford Umgeni will not even refer me to another branches to fix this vehicle..

I AM AT MY WITS END AND NEED ASSIST WITH THIS VEHICLE ASAP.

I HONESTLY REGRET PURCHASING THIS VEHICLE AS IT HAS SO MANY KINKS

CAN SOMEONE ASSIST???????????????